Supplemental - Enrollment Services Assistant

Salary: $16.50 - $17.66 Hourly

Location : Main Campus - 1701 E Front Street, Traverse City

Job Type: Part-Time

Job Number: 2025-00454

Division: Student Services & Technologies

Department: Enrollment Services

Opening Date: 09/09/2025

Closing Date: Continuous

Summary & Qualifications:

Summary

This individual will provide various enrollment services functions, including customer service for students, prospective students, and other staff members. This position requires basic customer service experience with the ability to multi-task in a busy work environment. The ideal candidate will be able to handle challenging situations in order to assist our customers in a professional and positive manner. This individual will be able to discern when a referral is needed to another staff member who is responsible for the area of expertise needed.

Qualifications

Required:

High school diploma or GED

Minimum one year of office experience

Customer Service experience

Computer skills, including knowledge of and the ability to use the Internet, email, and calendaring software

Preferred:

Post-secondary coursework in business-related field preferred

Cashiering or accounting experience

Experience with Microsoft Word and Excel

General database experience

Essential Responsibilities

Front Desk Responsibilities

Answer phone calls, assist walk-in customers, and respond to email inquiries through main office email

Provide appropriate forms to students and assist with completion

Receive forms from students (in person, mail, email and fax), review for completion, copy as needed, log in as received into Banner, and file in appropriate files for scanning and indexing

Examine student records in Banner to answer inquiries and provide information to students and other authorized persons

Take payments including tuition and fees, EES classes, housing related fees and deposits, flight fees, departmental deposits, etc.

Provide parking tags

Provide basic admissions and financial aid information to students, including but not limited to: status of their admission or aid application, coaching on forms, explanations of NMC and Federal policies, and how these policies apply to the particular student's situation

Provide basic billing information to students, including but not limited to: status of their account, collection issues, 3rd party contracts, coaching on forms, basic explanations of NMC policies, and how these policies apply to the particular student's situation

Provide basic records and registration assistance, including, but not limited to: assist with adds/drops and print schedules, distribute and accept basic forms, basic explanations of NMC policies, and how these policies apply to the particular student's situation

Assist and train students to use NMC Self-Service and Federal websites to access information, handle transactions, and print documents

Refer students and others to specialist staff and to other NMC departments and external agencies for in-depth questions or analysis

Transfer calls, take messages, and set up appointments as needed

General Office Responsibilities

Scan and index documents to student records.

Make reminder calls to students

Open, sort, and distribute mail

Assemble packets for presentations, orientations, handouts, and mailings

Assist with events, which may include orientation, graduation, and outreach events

Provide administrative support

Detailed data entry and processing in student database

Work Environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals (Federal Financial Aid Handbook). Ability to write routine reports and correspondence. Ability to speak effectively before groups of students or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Information

This position is hired through a third party staffing agency, EduStaff. If selected the candidate will be required to complete the onboarding requirements of both NMC and EduStaff.

Eligible for a discounted membership to NMC's fitness center

$49 for an entire year!

Free Admission to the Dennos (First year to include entire family)

10% discount in the museums gift shop

Bookstore Discount

10% discount, excludes textbooks

01

Do you have a High School diploma or GED?

Yes

No

02

How many years of office experience do you have?

Less than one year or no experience

1 to less than 3 years of experience

3 to less than 5 years of experience

5 to less than 7 years of experience

More than 7 years of experience

03

Do you have previous customer service experience?

Yes

No

04

Do you have computer skills, including knowledge of Internet, email, calendaring software?

Little or no knowledge

Yes, I have basic working or recent knowledge of internet, email, and calendaring software

Intermediate

Advanced

Expert

Required Question