Customer Service Representative

Under direction of the Call Center Management Team, the Customer Service Representative handles incoming telephone calls, emails, and facsimile transmissions to answer questions and resolve concerns for members, groups, and providers.

Must report on site 5 days a week

Schedule - 9:30 AM to 6:00 PM EST

Duties and Responsibilities:

Answer a high volume of incoming telephone and facsimile inquiries from groups, members, and providers, and meet or exceed the departmental benchmarks.

When presented, the expected call volume is at least 80 calls daily (volume permitting) with a monthly call quality average of 97%.

Research issues and coordinate with necessary individuals or departments to work and resolve issues.

Multi-task by adjusting from one call to another without loss of efficiency, composure, or knowledge.

Other Duties as assigned.

Qualifications:

2+years of experience preferred/required

High School Diploma or equivalent.

More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone etiquette.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Ability to ask probing questions and diffuse tense situations.

Strong time management and decision-making skills.

Adaptability and accountability.

Fluency in multiple languages is desired.

Featured Benefits

Competitive salary

Vacation and Sick/Personal Time

Medical Insurance

Hearing Program Discount

Short- & Long-Term Disability Insurance

Life Insurance

Flexible Spending Account

401(k)

Employee Referral Program

Employee Recognition

Tuition Reimbursement

Professional Development Training

About Benecard Services our affiliated companies:

Benecard Services, LLC

Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.

Website:

BeneCard PBF

BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.

Website:

National Vision Administrators

For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.

Website:

We are an Equal Opportunity employer.