Front Desk Associate

SafeSplash Front Desk position primarily involves greeting and assisting customers at a Laurellocation, managing class registrations and appointments, handling customer inquiries, maintaining a welcoming lobby environment, and ensuring smooth operations at the front desk, all while delivering exceptional customer service.

Key responsibilities may include:

Customer interaction:

Welcoming clients, answering phone calls, addressing inquiries, and providing information about classes and schedules.

Registration and scheduling:

Processing new customer registrations, booking swim lessons, managing class schedules, and updating client records.

Retail sales:

Assisting with retail merchandise sales at the front desk.

Lobby management:

Maintaining a clean and organized reception area, ensuring proper signage, and addressing customer needs.

Administrative tasks:

Managing appointment calendars, handling payments, and maintaining accurate customer data.

Essential skills for a SafeSplash Swim School- Front Desk role:

Excellent communication and interpersonal skills

Strong customer service focus

Ability to multitask and prioritize tasks

Proficiency in computer systems for managing customer information and scheduling

Detail-oriented with a focus on accuracy