Part Time Financial Aid Support and Outreach Assistant

Title Part Time Financial Aid Support and Outreach Assistant Full or Part Time Part Time Number of Months 12 Months Proposed Date of Employment 10/01/2025 Work Schedule Twenty-eight hours per week, as determined by the supervisor.

Occasional evenings and weekends may be required.

Student Affairs operating hours are Monday - Thursday, 7:30am - 5:30pm, and Friday, 8:00am-12:00pm.

Permanent or Temporary Permanent Salary Band Commensurate with education and direct experience Position Summary Information Position Summary The Financial Aid Support and Outreach Assistant serves as a primary point of contact for students and families seeking financial assistance, guiding them through aid options, applications, and the processing of their requests.

This role also supports student retention by providing timely information on aid.

Additionally, the position supports Student Affairs in providing student-focused services, processes, initiatives, and events that promote engagement and success.

Responsibilities Financial Aid Support and Processing * Follow Financial Aid policies and procedures that comply with institutional, state, and federal guidelines and regulations.

* Provide service excellence and clear explanations when responding to incoming telephone calls, emails, digital communications, mailed correspondence, and in-person interactions related to Financial Aid.

* Assist students with the completion of their financial aid applications and forms, offering counseling for unusual circumstances, and advising on documentation for Professional Judgment or Dependency Override requests.

* Collect and evaluate incoming records and request necessary verification documentation to complete students' aid files.

* Explain grant, scholarship, voucher, and additional aid-related application procedures, eligibility requirements, and disbursement procedures to prospective and current students, families, and stakeholders (as applicable). * Ensure the accuracy of public-facing Financial Aid information by reviewing departmental forms and working with the Webmaster to maintain and update the website each semester.

* Sort incoming financial aid correspondence and distribute it to the appropriate staff members and properly file documents.

* Assist with completing, processing, and maintaining consortium agreements.

Applicant and Student Outreach and Retention * Coordinate and facilitate regularly scheduled financial aid informational sessions and workshops on campus and off campus with community and educational partners.

* Facilitate proactive communication campaigns for students with incomplete financial aid files, review deregistration lists, and notify students of missing information.

* Work proactively to identify and communicate with students whose aid may be negatively impacted following the first term of each semester.

Secondary Responsibilities: Support Student Affairs departments as Financial Aid Responsibilities Allow * Provide student-facing service, assist in processing, and carry out overall support for Student Affairs events and projects, including but not limited to workshops, student communications, and outreach activities.

* Participate in Student Affairs meetings, trainings, and planning sessions to foster effective teamwork and communication across departments.

* Serve as a resource for Student Affairs by responding to emerging needs and supporting new practices that promote student success and well-being.

Skills and Abilities * Exhibit a friendly, approachable, and patient disposition in all interactions.

* Provide clear and succinct verbal, written, and interpersonal communication skills.

* Show motivation to work independently and as a team member using sound professional judgment.

* Ability to establish, cultivate, and maintain positive, professional relationships with students, colleagues, and the community.

* Proactively anticipate needs, plan, organize, execute, and function effectively under the time constraints of rapidly changing priorities.

* Consistently complete all tasks/projects with accuracy and keen attention to detail.

* Possess proficiency in operating computers, mobile devices, internet platforms, and college-related software, including Microsoft Office, Colleague, live chat, and applications relevant to the role.

* Commit to creating a campus climate that fosters a sense of belonging for all.

* Uphold service excellence and professionalism standards when handling educational records and confidential or sensitive information (FERPA). Minimum Qualifications Associate degree required.

Preferred Qualifications * Bachelor's degree preferred.

* Experience in Financial Aid or Admissions preferred.

* Knowledge of Title IV programs and State financial aid programs preferred.

* Bilingual in English/Spanish communication preferred.

Posting Detail Information Open Date 09/03/2025 Close Date Open Until Filled Yes Additional Information Isothermal Community College provides educational and employment opportunities without regard to race, color, sex, religion, national origin, age, veteran status, or disability.

Isothermal Community College is an Equal Opportunity Employer Institution.

If accommodation or assistance is needed in completing this application, please contact Human Resources at or via phone at .