Customer Service Representative - Diagnostic Lab

Pacific Edge Diagnostics USA, an innovative cancer detection testing company, is looking for talented professionals with diverse skill sets and a track record of success to join this rapidly growing company. The Patient Services Customer Service Representative's primary responsibilities will be handling patient billing phone calls, assisting the customer service department with customer phone calls and administrative duties as needed. Duties may include:

Handling incoming and outgoing communication with different customer groups

Assisting patients in discussing billing process and financial assistance options

Handling patient calls to instruct on self-sampling

Escalating appropriate calls to the Customer Service Manager

Responding to inquiring from sales team within expected time frame

Working with the Marketing department to gather, pack and ship materials for trade shows, as well as other administrative tasks

Qualified applicants for our Customer Service Representative opportunity will possess a High School Diploma and at least 2-year relevant medical office experience; or equivalent combination of education and experience. Additionally, candidates should possess:

Strong communication skills

Ability to work independently and as part of a team

High integrity, positive attitude and strong work ethic

Ability to multitask

Excellent attention to detail

Patience and empathy

Pacific Edge offers a rich benefits package, including ample paid time off, medical, dental, and vision insurance (as well as optional voluntary coverage), 401(k) with company match, and company-provided life and disability insurances.

Qualified applicants are encouraged to respond to this posting with their resume and salary requirements. We are an Equal Opportunity Employer