Customer Success Technician

CORE VALUES

Earn Trust. Nothing works without it.

Do Good. Be kind and collaborative. Promote equity and be welcoming to everyone.

Drive Change. We must set the standard. Advance technology and sustainability and implement visionary practices in all we do.

Be A Home. We strive to be more than a place to work - where people have a sense of belonging, work-life balance, and a true career path.

Open Doors. We are here to help our customers realize success, own homes they love, and create more opportunities for them down the road.

What will you do in this role? In our Oakwood Homes Utah Communities.

You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home.

You will:

Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production

Conduct Demonstration and Verification walkthroughs with Customers before closing

Deliver all homes with Zero Defects at the time of closing

Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets

Conduct daily inspections of every home to ensure the work is completed to Oakwood's specifications and the job site is ready for the following Trade Partner

Coordinate with the Community Teams and Support Center to maintain accurate records

Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved

Call and walk required inspections

Create and manage multiple punch lists

Maintain a clean job site for Trade Partners, Customers, and municipalities

Cross-train with other Associates to learn new skills needed for advancement

Take responsibility for the job site when other managers are absent

Perform related projects as assigned

Maintain compliance with all company policies and procedures

You Have:

Desire to learn about the residential construction industry

Excellent organization and project management skills

Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable

Good verbal and written communication skills, including communication with internal and external customers.

Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.

Ability to hold oneself accountable and possess a high degree of self-awareness

Valid driver's license and reliable vehicle

Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.

Know and understand the Core Values and adhere to all company policies and procedures.

Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs.

Other duties as assigned.

You Might Also Have:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Must be able to lift and carry up to 25 pounds.

Must be able to talk, listen and speak clearly

Benefits & Perks

Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP

Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave

Home purchase discount

Tuition Reimbursement

Expected Salary: $54,500-$62,500 Annual Salary - This position is eligible for additional performance incentives bonus opportunities

All benefits are subject to qualification and hire dates.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older

Exemption Justification: Exempt.

Business Unit -

Oakwood Homes