INFORMATION CENTER ATTENDANT I

State of New Hampshire Job Posting

Department of Business and Economic Affairs

Bureau of Visitor Services

Colebrook Welcome Center

Information Center Attendant 1

Position TMPPT5805

$14.40 - $18.46

The State of New Hampshire, Department of Business and Economic Affairs has a part-time vacancy for Information Center Attendant I at the Colebrook Welcome Center. Preference is given to applicants with a flexible schedule that includes weekday and weekend availability. Shift hours are variable with hours totaling 12 to 24 per week.

Summary:

To represent the State of New Hampshire, Business and Economic Affairs, Division of Travel and Tourism Development (DTTD) supporting the Welcome and Information Centers. To act professionally and courteously while promoting the State of New Hampshire along with maintaining and protecting facilities, providing information and assisting visitors and the traveling public.

Responsibilities:

Delivers exceptional customer service and information to visitors to promote New Hampshire area attractions, such as lodging, activities, dining and natural resources.

Direct visitors to services as necessary by using brochures, websites and/or other resources for visitor's area of interest. Assist travelers when needed in highway and/or personal emergencies.

Performs general interior and exterior grounds upkeep, including custodial duties and snow removal at the Welcome and Information Centers to insure a safe and clean facility.

Maintains inventory of janitorial supplies and of brochures and travel literature; alerts supervisor when supplies are running low.

Assist Division of Travel and Tourism marketing team by communicating and marketing the State's campaign throughout the Welcome and Information Centers locations.

Actively maintains working knowledge of traveler information throughout the State by attending seminars and training as required.

Performs other related duties as assigned.

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience:

8th grade education

License/Certification:

None

Other Requirements:

1. Must be able to physically stand for long periods of time, negotiate stairs and lift and carry up to 50 lbs.

2. Must have attained 18th birthday on or before date of application.

3. Must be available to work various schedules as business needs require.

4. May be asked to fill in at other centers as business needs require.

Trainee Option:

Not applicable

PREFERRED QUALIFICATIONS:

Enjoy working with the public and meeting new people. Also be a team player and possess great communication skills, as well as be able to maintain composure during stressful times.

CAREER ADVANCEMENT OPPORTUNITIES:

Broad Group Level Advancement Available: Yes

Criteria: 39309001BGA01 (Level 1 to Level 2)

For promotion from 39-3090 Miscellaneous Entertainment Attendants and Related Workers-1, pay band 1, to 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2, pay band 2, employees must:

a. Receive satisfactory performance evaluations;

b. Be recommended for promotion by the immediate supervisor;

c. Be approved for promotion at the discretion of agency management to satisfy an organizational/business need; and

d. Meet the minimum qualification requirements of 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

For further information please contact Marnie Cinquantini, Regional Supervisor, Marnie.R.Cinquantini .

EOE

TDD Access: Relay NH