Position Title: Managed Services Enterprise Technician Role Overview: As a Managed Services Enterprise Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge enterprise solutions for our clients.
Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail.
From in-house customer system setup to on-site support, your expertise will drive client satisfaction and operational excellence.
The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting.
Your responsibilities will encompass managing and supporting a variety of common devices and items, including (but not limited to): * Workstations * Peripherals (i.e.
- printers, scanners, etc) * Windows servers * Microsoft 365 * Citynet's security software stack * Customer data backups * Wire/Cable Management * Cybersecurity Best Practices and Implementations Additionally, you'll collaborate with leading vendors such as Microsoft, Barracuda, VMware, and others to leverage their technologies and deliver state-of-the-art solutions for our clients.
Key Responsibilities: * Evaluate client systems for optimization and upgrades.
* Perform in-house, on-site and remote computer and network services.
* Service PCs and servers.
* Install and test various network devices.
* Install and support software and peripherals.
* Install and maintain Citynet's RMM services.
* Respond to customer device alerts.
* Document customer systems.
* Work with internal teams on customer services audits.
* Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
* Execute and validate backup procedures to maintain data integrity.
* Document system configurations and setups with clarity and precision.
* Other duties as assigned.
Qualifications: * Associates degree or higher preferred.
* CompTIA/Microsoft certifications a plus * Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.
Work Environment: Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.
Additional Requirements: * Embrace regional travel opportunities to support our diverse client base.
* Be flexible to accommodate occasional after-hours or overtime shifts.
* Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.
Desired Attributes: * Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
* Profound understanding of modern IP infrastructure elements, including network security, cloud-based computing, and enterprise design principles.
Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Health savings account * Life insurance * Long term disability * Paid time off * Vision insurance Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.