Psychiatric Support Clinician

Job Details Level: Entry Job Location: GEORGE STREET - YORK, PA Position Type: Full Time Salary Range: Undisclosed Travel Percentage: More than 50% Description Join Family First Health as a Psychiatric Support Clinician and play a crucial role in supporting our Psychiatry services.

You will be responsible for assisting patient visits, chart preparation, rooming patients, collecting vital signs, and performing a variety of clinical tasks.

This position includes administrative duties such as managing prior authorizations, scheduling appointments, maintaining the patient waitlist, and ensuring seamless coordination of care.

As part of a dynamic, multidisciplinary team, you will help provide compassionate mental health care to our patients across multiple locations.

A qualified candidate must be a Certified Medical Assistant.

ESSENTIAL DUTIES AND RESPONSIBILITIES * Support the mental and physical health care of patients on an assigned patient caseload * Report to work at multiple locations based on scheduling needs * Participate in regular caseload consultation with the psychiatrist and communicate resulting treatment recommendations to the patient's medical provider * Accurately obtain and electronically record all vital information, medication requests, allergies and chief complaint, etc.

following the rooming of a patient for a visit * Prepare exam room and patient for psychiatry visit, ensuring that the provider is able to conduct the visit immediately upon entry to the room or connection via videohealth platform * Sanitize exam room after treatment according to established protocol * Collect, label and document samples for laboratory testing following proper laboratory protocols and procedures * Accurately prepare and administer medications including injections with peer-checking technique as per provider order.

* Provide education, supporting materials and follow-up to psychiatry patients in accordance with guidelines established by Family First Health * Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.

* Works collaboratively with the Behavioral Health and Medical teams to ensure excellent service and best course of care * In regard to triage and referral functions for patients: * Retrieve documents and respond to patient messages from voice mails.

* Follow clinical algorithms to determine appropriate response under the supervision of Licensed staff.

* Assist patients/staff in determining urgency and level of care under the supervision of Licensed staff.

* Licensed staff will process prescription requests per standard order policy.

* Sort and separate urgent from non-urgent labs, x-rays and other test results/clinical documents within the clinical inbox.

Follow up with providers on urgent results.

* Discuss patient clinical information with providers to determine the best course of care.

* Maintain medication logs as needed within the electronic health record under the supervision of licensed staff.

* Complete prior authorization forms for patient referrals and medications.

* Schedule referral appointments within a prescribed network for patients based on the insurance carrier.

* Coordinate pre-authorizations with the insurance carriers for out of network services and diagnostic studies.

* Consult with providers in order to provide required information to the appropriate referral offices * Contact patients with referral appointment information when appointment is not scheduled at the time of visit * Document completed referral as required within the electronic health record * Perform all other duties as assigned KNOWLEDGE/SKILLS/ABILITIES * Medical Assistant diploma and current Certified Medical Assistant certificate, including CCMA, RMA, NRCMA.

* Prior experience working with patients with mental health diagnoses preferred * Current CPR and Naloxone certification * Experience with screening for common mental health disorders * Working knowledge of differential diagnoses of common mental health disorders, when appropriate * Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders (e.g., motivational interviewing, behavioral activation) * Basic knowledge of psychopharmacology for common mental health disorders that is within appropriate scope of practice for the type of provider filling role * Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions * Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions * Excellent customer service skills * Skill in operating office equipment * Ability to effectively use computer software applications (Microsoft Office Applications, others) * Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments * Ability to exercise individual judgement and discretion in matters of significance * Ability to work in, and respond appropriately to a demanding environment including crisis situations * Ability to appropriately handle sensitive and confidential information * Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.

* Ability to establish rapport and maintain effective working relationships with patients, employees, volunteers, and the public * Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks * Ability to maintain a valid drivers' license * Ability to maintain required clearances for the positions PHYSICAL DEMANDS Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Psychiatric Support Clinician position such as: * Frequent exposure to disease, infection, virus, blood and bodily fluids; * Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion; * Requires correct vision and hearing to normal range; * Frequent travel between work sites with exposure to weather conditions; * Frequent contact with patients * Subject to varying and unpredictable situations; * Occasional lifting and carrying of supplies and equipment; * Frequent competing demands, frequent changes, delays, or unexpected events; * Frequent use of common PPE/Safety equipment; * Occasional stooping, crouching, kneeling or bending.

EMPLOYEE BENEFITS * 3 Weeks of Accrued Paid Vacation per year * 9 Days of Accrued Paid Sick Leave Time per year * 4 Personal Days per year * No Late Evenings or Weekend Hours * Paid Time Off on Holidays * Health, Dental, & Vision Insurance Plans * Short/Long Term Disability and Life Insurance * 403(b) Retirement Plan * Tuition Reimbursement Opportunities * Attention to work-life balance * And a great work environment with an organization that promotes a work culture that embraces its intentional DE&I work throughout the organization.

Qualifications