PT Specialty Merchandise Associate

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Job Title: Specialty Merchandise Associate

Success Factors Job Code: 1300667

Department: Center Store (Grocery)

Reports To: Center Store (Grocery) Manager

Primary Purpose:

Provide quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.

Duties and Responsibilities:

Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience

Courteous and helpful to other associates

Maintain proper Specialty Merchandise product level according to standard practice while controlling backroom inventory and maintaining proper shelf conditions

Maintain shelf allocations according to plan-o-grams

Ensure that back stock is properly maintained

Work in new items and tags within 1 week of receiving items and refer to plan-o-grams for proper placement

Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)

Maintain a complete understanding of and adherence to company guidelines, policies and standard practice

Understand and follow Food Safety and Workplace Safety guidelines and procedures

Observe and correct all unsafe conditions that could cause associate or customer accidents

Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty

Ensure compliance with local, state and federal regulations

Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

Perform all other duties as assigned

Qualifications:

High school graduate or equivalent preferred

Excellent interpersonal, organizational, communication and customer service skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to use technical information to solve problems

Must meet minimum age requirements to perform specific job functions

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements:

Ability to use computers and other communication systems required to perform job functions

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Pull or push up to 75 lbs. on occasion

Stand 100% of the time, frequently walking short distances

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to check ID cards, checks, invoices and other written documents