MB Dispatcher

Maui Bus Dispatcher

Department: Operations

Reports to: Maui Bus Manager

Status: Non-Exempt

1. Job Purpose/Objective:

Up to $27.09/ Hr

This position is responsible for scheduling, directing, and communicating with drivers to ensure on-time service delivery and providing service excellence to all customers, vendors, clients, and employees that require transportation services/assistance at all times.

2. Essential Job Functions:

Level 1 - Dispatcher

Report on time for scheduled shift

Ensure that all drivers have reported for duty on time

Monitor "Call Log" to ensure all drivers have received their correct start time for the day

Review daily service orders to ensure proper coverage

Open runs

Challenges

Review driver assignments and make necessary changes to ensure proper service delivery

Driver qualifications

Vehicle

Access

Vehicle qualifications

Access

ADA

Capacity

Adequate timing

Review/Prepare driver trip sheets and any other required documents for drivers who are coming in

Signs

Maps

Driver Pouches

Daily/Monthly bus passes

File previous days documents in respective locations

Ensure drivers are familiar with route assigned

All required bus stops

Routing

Special notations/requests

Monitor drivers to ensure on time service delivery

Monitor and update all Syncromatic Systems

Monitor and update TransLoc

Re-route drivers to cover open runs resulting from sick or late calls

Stand-by drivers

Call in drivers to start earlier

Keep management informed regarding possible service failures or any events causing traffic delays.

Lack of resources

Dispatch/schedule errors

Communicate via email thread all activity

Sick or late calls

Accidents

Employee issues

Service complaints

Service failures

Update driver schedule as needed

New start times

Sick calls

Update required daily logs as needed

Out of Service and In-Service log

Route Times Log

Extra Services Log

Notate any and all changes on trip sheets

Time changes

Bus swaps

Route time changes

Extensive knowledge of J-40

Trip sheet input

Accessing driver information

Replicating

Modifying trip sheets

Communicate service order changes to drivers

Dispatch remaining open runs to ensure efficient coverage into the 2330 hour

Notify relief dispatcher of any past, present, and future challenges

Requirements

Meet all "Level 1" requirements

Ability to execute "Level 1" duties and responsibilities proficiently

Proficient knowledge of the Island of Maui

"landmarks"

Alternate pick up / drop off locations

Adaptability/Flexibility

Able to re-route drivers as needed to ensure proper service delivery

Able to adapt and adjust to operational procedures as required

Specified skills, aptitudes, and abilities

All skills, aptitudes, and abilities of "Level 1"

Ability to make decisions with little or no supervision

Ability to make decisions in the best interest of the company

Greater knowledge and familiarity of driver qualifications

Greater knowledge and familiarity of equipment

Knowledge of operational procedures which are venue specific

Queen Kaahumanu Shopping Center

Wharf Cinema Center

Wailers Village

Knowledge and familiarity of Agents, both internal and external

Requests from Maui Department of Transportation

Procedures

Ability to respond quickly and react to emergencies and adverse conditions

Ability to identify possible problems and solutions proactive

3. Essential Skills (Minimum qualifications individual must possess when entering position) - i.e. skillsets, education, certifications, etc.:

Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs

Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity

Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills

Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others

Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements

Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues

Leads through change and diversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others

Develops realistic plans, set goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others

Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts

Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines

4. Working Conditions/Job Environment:

Must be able to stand, walk and sit for sustained periods of time

Medium work- exerting up to 100 pounds of force occasionally and/or 20 pounds of force frequently, and/or 10 pounds of force frequently to move objects

Stooping, kneeling, climbing, reaching, pushing, pulling and lifting for extended periods of time

Expressing or exchanging ideas by means of the spoken word; must convey detailed or important spoken instructions to other workers accurately,

Ability to receive detailed information through oral communication, and make fine discriminations in sound

The worker is required to have visual acuity to perform an activity such as: viewing a computer terminal and preparing schedules and inputting computer data

Some remote work may be necessary

The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EOE/M/F/Vet/Disabilities