Licensed Customer Service Representative-Full Benefits

Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!

At Insurance Lounge, our sole purpose is to make insurance easier to purchase and understand for consumers, and our Customer Service Representatives are on the front lines of making that happen.

Insurance Lounge is the first interactive retail insurance store. We have created a retail format that combines the ease of buying insurance online with the advantages of the traditional insurance office. This new hybrid distribution model has created advantages that no other insurance agent/agency has been able to match:

Open 7 Days a Week

No Commission Sales People

Access to Shop Over 100 Different Insurance Companies' Rates

Shop and Quote on Your Own or With a Licensed Agent

One of The Nation's Fastest Growing Agencies

Insurance Lounge is looking for a Customer Service Representative to work in our Grants Pass, OR location. Previous customer service experience, comfort with technology, and a positive, motivated attitude are preferred to be considered for this position. A valid insurance license and prior licensed insurance experience are required.

Primary responsibilities of a Customer Service Representative include, but are not limited to:

Attending to client requests online and over the telephone;

Assisting agents with their appointments, renewals & new sales;

Proactive outreach to current customers & potential new customers;

Ensure client records are maintained within the client management database;

Address day-to-day client matters in a timely manner, including questions and issues surrounding claims, eligibility, enrollment, and rates.

Ideal candidate will possess the following:

Previous experience with customer service and insurance;

Valid insurance license and licensed insurance experience;

Ability to multitask in a fast-paced, deadline-driven environment;

Ability to work independently and complete service work in a timely manner;

Produce high quality, professional informational materials for clients, as needed;

Ability to clearly explain the details and implications of coverages to clients.

Benefits Include:

Group Health Insurance (including Vision and Dental)

Company Retirement Plan

Generous Vacation/Sick Pay Policy

Please visit to learn more about our unique format.