Client Support Specialist (CCS)

Client Support Specialist (Dispatcher) Location: West Allis, WI

Full-Time Various Day Shifts (Between 7am–6pm) Competitive Pay + Outstanding Benefits

Are you organized, detail-oriented, and love helping people? We’re looking for a Client Support Specialist (CCS) to join our growing team! In this role, you’ll be the first point of contact for our customers — booking appointments, managing service calls, and dispatching technicians — all while keeping operations running smoothly.

What You’ll Do:

Answer incoming client calls and deliver top-tier customer service

Schedule and dispatch technicians for service calls with efficiency and accuracy

Coordinate permits with local municipalities

Track technician progress and communicate arrival times to clients

Debrief service calls and confirm payment collection

Collaborate with purchasing and warehouse teams to coordinate part deliveries

Use critical thinking to assign the best technician for each job

What We’re Looking For:

High school diploma or GED required; associate degree a plus

Customer service, dispatching, or administrative experience preferred

Strong communication and problem-solving skills

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Reliable, self-starter with a flexible, team-oriented attitude

Bilingual is a plus, but not required

Benefits We Offer:

$0 Premium Employer-Paid Health, Dental & Vision Insurance 401(k) with Employer Match Employer-Paid Short-Term Disability & $25K Life Insurance 6 Paid Holidays + 13 PTO Days Supportive, team-first work culture