Business Office Director

Primary responsibilities are to plan, organize, and direct all functions of the Business Office including billers, referrals, and patient registration for a 16 bed PPS Hospital, Assisted Living, Home Health, RHC, Outpatient Rehab and a 110 bed Nursing Home. Responsibilities also include administering programs for patient accounting, insurance processing, credit systems, collection and government reimbursement programs.

Essential Duties and Responsibilities:

Perform month end closing and ensure timely/accurate reporting

Perform all billing, including Medicare, Medicaid, Insurance and Co-Insurance and follow up with claims until payment is received

Recruit, select and orientate team members for the Business Office

Monitor payments and charges to resident accounts

Maintain files in current software system with the CFO

Provide accurate information as needed for audits, cost reports, and any other reports or audits as requested

Ensure compliance with established policies, State licensure and other regulatory standards

Resolve internal and external complaints relating to the Business Office and Front Desk

Oversee functions related to Accounts Receivable

Supervision of the Business Office

Provide expectations and monitor performance of Business Office staff

Maintain a positive working relationship with vendors, contractors, employees, and auditors

Complete continued education and training requirements

Ability to work independently, attention to detail, manage multiple duties simultaneously and maintain a positive attitude

Knowledge of medical insurance, hospital billing and collection process

Must have excellent customer service and communication skills

Ensure timely and accurate recordkeeping by the Business Office staff

Education and/or Work Experience Requirements:

BS in Business Administration/Healthcare Administration or related field

Previous Supervisory experience required

Excellent computer skill (Word, Excel and Google Docs)

EMR experience required

Eclinical Works, CPSI, PCC experience helpful

5 Years of healthcare business functions experience

Years of experience can be substituted for degree

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