Customer Relations Manager - Plastic Molding - Sturbridge MA

Play a key role in driving business growth

Privately held, financially stable company that has been in business since 1960.

About Our Client

This Massachusetts-based manufacturer specializes in precision molding solutions for the life sciences sector, including medical devices and pharmaceuticals. The company is known for its ability to handle complex projects from concept through execution, offering custom solutions to meet diverse manufacturing needs. Its culture emphasizes innovation, quality, and long-term customer partnerships.

Job Description

Act as the primary liaison between customers and internal teams to ensure customer needs are met.

Manage pricing, maintain inventory data, and review purchase orders to ensure profitability.

Develop and monitor customer service KPIs to measure performance and satisfaction.

Analyze sales forecasts, order volumes, and business trends to ensure alignment with growth goals.

Oversee the order entry process and support resolution of strategic challenges.

Provide coaching, performance management, and feedback to a direct report (Customer Advocate).

Conduct employee evaluations, support development, and implement corrective action plans as needed.

Full-time, onsite role (Monday - Friday, 8 AM - 5 PM).

Must be able to reliably commute or relocate prior to start date.

Periodic travel required to a secondary company location within Massachusetts.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Bachelor's degree in Engineering, Plastics/Materials Science, Business Administration or related field.

Minimum of 2 years' experience in a sales function within a manufacturing environment.

Experience using ERP systems, with proficiency in Microsoft Word, Excel, and Outlook.

Strong understanding of manufacturing cost models and business processes.

What's on Offer

Comprehensive benefits package including health, dental, vision, life insurance

401(k) with company match

Paid time off plus additional holidays and sick time

Tuition reimbursement.

Contact

Molly Hughes

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