Front Office Agent

About The Perry Hotel The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus.

The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities/Duties: * Possesses knowledge of all hotel and marina services as well as hours of operation.

* Greets guests courteously, ability to check guests in and out of the PMS.

* Possesses knowledge of reservation and billing systems.

* Maintains and controls room inventory and availability, coordinates with Housekeeping.

* Possesses knowledge of the hotel's credit policies.

* Possesses knowledge of hotel products, rates, and special promotions.

* Monitors the arrival emails and responds to guest requests.

* Monitors and responds to Helix notifications * Checks in Resort Pass guests * Possesses knowledge of, and uses, emergency procedures.

* Conducts inventory of and restocks supplies.

* Completes checkout procedures for guests.

* Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.

* Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.

* Runs a detailed shift audit by employee, and balances daily work to computers.

* Maintains neatness of front desk work area.

* Performs all other related duties as assigned.

Required Training/ Education/Experience: High School Diploma or equivalent.

Prior Front Desk experience preferred, but not required.

Minimum Qualifications: * Good communication and interpersonal skills.

* Must have command of the English language * Effective time management and task prioritization skills * Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.

* Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.

* Basic mathematical skills.

* Able to stand, sit and continuously move for extended periods of time.

* Must be alert to the needs of guests and team members.

* Able to lift 50 pounds.

* Good hearing and vision with or without corrective lenses.

The Perry Hotel offers it employees: Competitive Wages Subsidized Dormitory Style Housing Paid Vacation Time 7 Paid Holidays Employer-Sponsored Health Plans Dental Insurance Vision Insurance Disability Insurance Supplemental Insurance Life Insurance 401K with Company Match And Much More Come Join Our Team...