Customer Service Specialist II
Description:
Job Title: Customer Service Specialist II
Location: 36453 Eiland Boulevard, Zephyrhills, FL (33541)
Duration: 12 Months
Mobility: Onsite for first 3-4 months (training ) then hybrid 3 days a week in office
Job Description:
This position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends, Takes ownership of customer issues and problems until resolved, requesting assistance as needed. Creates appropriate work order to complete follow-up work
Assists in reconciling work order materials, labor, and equipment to represent actual field construction, Assists in resolving errors and prepares for close-out of construction work orders in work management system,
Develops skill set to report units of property to asset accounting accurately
Responsible for bargaining unit payroll
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines Prepares for and provides emergency restoration support as needed Demonstrates good judgment in decision making
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems Previous customer service experience & demonstrates excellent customer service skills This position may also be utilized to provide administrative support to local leadership.
Qualification Assessment
Must Have
Education Requirements
High School Diploma/GED
Yes
Mobility Classification
Onsite teammates