Customer Support Representative (Columbus, OH

We are growing and expanding! ContactUs Communications is based in Columbus, Ohio and is currently looking for individuals for our client's need.

Customer Support Representative

Training Starts: September 29, 2025

Production Hours: 24/7

Schedule: Based on Client Need

Location: Work from home

About The Customer Support Representative Position:

The Customer Support Representative will be responsible for ensuring the customer's needs are met via inbound calls. The rep will provide exceptional service to existing customers through service-related transactions, including processing transactions.

What a typical day looks like:

Candidates will be scheduling rides to doctor appointments. Agents will be calling for process resolution and escalation. They will be handling escalations from case managers, case coordinators and member advocates.

Responsibilities:

Strong Communicator

Professional verbal and written communication skills; articulation, grammar, and business writing

Connect with people, build relationships, and create a strong network

Have a positive, cheerful outlook and be optimistic

Have self confidence that instills sureness in knowledge of the plan benefits and limits

Be able to problem solve by identifying client needs/want/problem

Proactively look for opportunities for rescheduling, restoring confidence

Exercise conscious control of the time spent on activities to increase effectiveness, efficiencies

Be able to effectively communicate to customer by phone and at times via email

Be a problem solver: identify what is being asked, if there is no solution what can we do later?

Exercise control of the call

Qualifications:

Must be at least 18

Must have HS diploma or GED

Must have your own computer/laptop

Must be able to pass a speed test for high-speed internet

Must have an ethernet cord, a high-quality headset with microphone and a quiet workspace

2 years of customer service experience

Comfortable using PC platforms including Microsoft Office

Ability to type 25 wpm or greater

Excellent troubleshooting skills

Flexible team player with ability to execute duties efficiently

Reliable and conscientious

Good organizational skills and work habits

Ability to work alone with minimal assistance

Strong communication skills: verbal, and written communication

Confidence to ensure the stillness of the plan

Benefits:

Paid Time Off

Paid Training

Medical/Dental/Vision Insurance

401K Plan

Opportunity for advancement

Competitive starting wage

Work in the comfort of your home after training

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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