Director, Client Processing Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Client Processing - M4 to join our Client Processing team. This role location is not specified - ONSITE/HYBRID/REMOTE.

In this role, you'll make an impact in the following ways:

Manage multiple teams and oversee a core operating area in Client Processing, handling all aspects of client accounts including solicitation, inquiries, transactional processing, and problem resolution

Manage resource allocation and ensure projects are on schedule and within budget

Provide a consistent client service level model and ensure all service levels are consistently satisfied or exceeded

Develop policies and processes to meet and exceed product/service and quality standards, identifying and implementing process improvements to enhance stakeholder experience

Recruit, direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork

Set departmental budgets, conduct resource planning, and develop business plans for team/group operations

To be successful in this role, we're seeking the following:

Bachelor's degree or equivalent combination of education and experience required; advanced/graduate degree preferred

10-15 years of total work experience preferred, with at least 3-5 years in management

Experience in brokerage processing preferred

Applicable local/regional licenses or certifications as required by the business

At BNY, our culture speaks for itself. Here's a few of our awards:

America's Most Innovative Companies, Fortune, 2024

World's Most Admired Companies, Fortune 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024

"Most Just Companies", Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.