Contact Center Specialist

Job Type

Full-time

Description

For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.

After-hours Call Center Specialist - hursday-Monday (9AM-6PM)

The Afterhours Call Center Specialist will answer phones in a professional manner, enter work orders into company software system and answer customer inquiries as needed. In this role, the associates will sit in the office communicating on computer and on telephone to customers and coworkers.

Essential Functions:

Answer phone calls from customers and field staff; provide service excellence

Actively promote and enhance the customer service experience in accordance with company expectations

Enter service requests accurately in company software

Develop a strong team relationship with Co-Workers, internal and external

Dispatching when / if required due to an escalated emergency from customer

Qualifications:

The ability to prioritize in a fast-paced environment with strong accuracy and attention to detail

Strong verbal and written communication skills, good reading comprehension

Able to multitask and be detailed in written communication

Strong computer skills with Microsoft Office and other company-related software

High school diploma or GED required

Minimum of 1 year of experience in a customer service/call center environment

Benefits:

Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance

Strong 401(K) match

Ongoing training and career development opportunities

Paid time off

DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.