Client Growth Strategist - Client Relations

Client Growth Strategist - Orlando, FL

Are you a relationship builder with a knack for turning happy clients into loyal champions and referrers? WeCare tlc, a woman-owned company, mission driven healthcare company is looking for a Client Growth Strategist (CGS) to drive strategic client growth, expand service adoption, and turn customer love into lasting partnerships. This is a unique opportunity to shape business development for an industry disruptor in employer-sponsored advanced primary care.

What You'll Do:

Own the Customer Ladder - move clients from users champions referrers

Lead strategic Quarterly Business Reviews (QBRs) with impact-driven insights

Identify white space opportunities and recommend service expansions

Launch and manage our "Gold Partner" client tier model

Train and empower clients to become active referrers

What Success Looks Like:

30% increase in multi-service adoption

25% reduction in time-to-upgrade

2+ client referrals per quarter

60% of clients become raving fans by year-end

What You Bring:

Bachelor's degree in related field

3-5 years in client success, account strategy, or growth roles

Strong communication, presentation, and relationship-building skills

Ability to uncover opportunities and lead high-impact client conversations

Experience with referral programs or partner enablement is a plus

Why Join Us?

WeCare tlc is celebrating our 20th year as the longest-standing company in our space.

You'll be part of a mission-driven, innovative team that challenges the status quo in healthcare.

Growth opportunity as we expand our Client Services function.

Competitive salary + benefits.

Competitive compensation

Rewarding work in a collaborative team environment

Medical, dental, and vision insurance

Life and disability insurance

Accident, Legal, ID Theft, and Pet insurance

401(k) Plan with company match

Generous PTO

Ready to turn great clients into our greatest advocates?

WeCare tlc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Background checks and pre-employment drug screening required.