Customer Service Representative

Quanex is looking for a Customer Service Representative to join our team in Sioux Falls, SD.

This role is responsible for building and maintaining strong relationships with both internal and external customers. This involves fostering effective communication, instilling confidence in our products, troubleshooting and resolving issues, and seeking customer feedback and suggestions to improve our services.

Schedule: Monday- Friday 8:00am-4:30pm

We Offer You!

Competitive Salary

Bonus Potential

401K with 5% company match, yours to keep after 2 years

15% immediate return if you participate in the company's ESPP

Medical, Dental & Vision Plans

Employer paid disability plans and life insurance

Paid Time Off & Holidays

Various Work Schedules

Tuition support for degree and continuous education

What's attractive about the Customer Service Representative position:

Ability to Make an Impact

Growth Potential

Team-Oriented Environment

What Success Looks Like:

Communicate with Stakeholders by phone and/or email for Customer Services items.

Monitor customer orders and report any pricing errors.

Inform customers on shipments delay and/or other information required.

Collaborate with customers to establish procedures, guidelines and lead-times.

Process complaints, CAR (Corrective Action), returns and credits.

Address customer dissatisfaction by gathering feedback and implement improvements.

Initiate the creation of new material numbers necessary to process customer orders.

Research and collect sales history and/or other relevant data on a customer.

What You Bring:

Requires High School Diploma

2 years of experience in a customer service role

The salary range for this position is starting at $19.00/hr - $24.00/hr.

About Quanex, A Part of Something Bigger

Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.