CALL TAKER

SC-PAY GRADE 8

CALL TAKER I

DUTIES AND FEATURES OF THE CLASS:

The incumbent in this position provides 911 communication services to the citizens of Sussex County. This is considered an essential position and may be subject to emergency call-in and extended or varying shifts.

EXAMPLES OF WORK:

Answers all enhanced 911 incoming telephone calls and texts, recording necessary information by operating a computer keyboard device; accurately assesses and assigns requests for fire, Emergency Medical Services (EMS) and other allied public safety resources; checks the accuracy of information recorded by use of a Computer-Aided Dispatch (CAD) display screen; verifies location of emergencies using available resources such as maps, geographic information systems and telephone databases; assigns proper codes to incidents; relays accurate recording of information on a variety of forms, logs, and computer screens as dictated by operational policies and procedures; works special events; operates a personal computer and other related equipment in the course of the work; performs related work as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Good knowledge of the operations of the emergency and non-emergency telephone answering systems; good knowledge of the geographic area, streets, rural roads and highway system of the County; ability to multi-task and to perform efficiently under stress with accuracy; alertness and skill in detecting the scope and magnitude of an emergency; ability to type a minimum of 30 words per minute; ability to operate a CAD system; ability to answer calls and questions with a clear, well-modulated voice in a calm and efficient manner; ability to deal effectively and calmly with people in stressful situations; ability to follow instructions and communicate effectively; regular and timely attendance; ability to perform all continuing education and/or training requirements; ability to establish and maintain effective working relationships with representatives from other agencies, staff, department heads and the general public.

QUALIFICATIONS:

Minimum High School Diploma or GED; at least one (1) year experience in typing or data entry or an equivalent combination of experience, education and training directly related to the knowledge, skills and abilities; minimum of one (1) year experience in operating an emergency answering service or certification in a Basic Telecommunicator Course or equivalent is preferred; possession of or ability to obtain certification in Priority Dispatch Emergency Medical, Fire and Police Protocols as well as CPR/AED; must work a rotating 12-hour shift, seven (7) days a week, as assigned; must be available on-call 24 hours for emergency assignments; excellent verbal and written communication skills; good knowledge of Microsoft Office.

ADDITIONAL REQUIREMENTS:

Direct Deposit Required

Pre-Employment Background Screening

Pre-Employment Drug/Alcohol Testing

Possession of a valid driver's license

04/2024

Type : INTERNAL & EXTERNAL

Location : EOC DISPATCHERS

Posting Start : 08/15/2025

Posting End : 12/31/9999

Details : Pay Grades