Community Manager, Associations

Job Title: Community Manager Location: Columbus/Grandview, OH Company: Lifestyle Real Estate Services, Ltd.

(Collective House Realty) Reports To: Director, Association Operations WHO WE ARE: At Collective House Realty (CHR), we believe that home is more than just where you live-it's where you feel connected.

We create communities where residents and clients feel supported, valued, and part of something bigger.

Every day, we work with purpose: to Build a Connection.

No matter your role, you'll find your why here, along with a place to belong.

Guided by our core values-Performance, Quality, Communication, Teamwork, and Leadership-we empower our team to fuel growth and create a lasting impact on the communities and clients we serve.

We're committed to pushing beyond the ordinary to deliver an experience that's more than home-it's community.

Our difference lies in our partnership with Lifestyle Communities (LC), a leader in real estate development, building, and managing with over 25 years of experience and more than 10,000 units under management across diverse markets.

As an LC brand, this connection keeps our teams at the forefront of industry trends, innovation, and best practices.

THE ROLE YOU WILL PLAY: As Community Manager, you will serve as the face of Collective House within your assigned community.

You'll oversee the daily operations of the property, working closely with residents, the association board, vendors, and internal teams to ensure the community is well-managed, financially sound, and a place residents are proud to call home.

This role is perfect for someone who thrives on building relationships, solving challenges, and making an immediate impact where they live and work.

WHAT YOU'LL DO: * Be the Community's Leader: Serve as the primary point of contact for residents and the association board, ensuring the property's day-to-day operations align with association standards and company values.

* Board Partnership: Act as a trusted advisor to the association board, helping guide decisions on financials, policies, projects, and community matters.

* Financial Stewardship: Develop, present, and manage community budgets.

Oversee assessments, collections, and expenses to ensure the association's financial health.

* Resident Experience: Foster a welcoming and supportive environment by building relationships with residents, promptly addressing concerns, and ensuring resident satisfaction is always a priority.

* Maintenance Oversight: Supervise on-site maintenance, housekeeping, and concierge team members.

Develop and maintain work schedules for team members, ensuring daily, weekly, and annual tasks are completed.

Coordinate with the on-site maintenance team and vendors to ensure work orders are completed timely, and property maintenance is proactive, not reactive.

Implement and oversee an annual preventive maintenance plan, including inspections, power cleanings, surface sealings, and other property upkeep measures.

* Vendor & Contract Management: Source, negotiate, and manage vendor contracts for landscaping, maintenance, and other services, ensuring quality work and cost-effectiveness.

Maintain current files on all vendor certificates of insurance, licenses, and warranties in tandem with the CHR accounting team.

* Compliance & Community Standards: Educate residents on association rules and policies.

Enforce community standards with fairness and consistency while promoting a collaborative, solutions-oriented approach.

Review and process resident requests for alterations, renovations, and other projects requiring association approval.

Ensure compliance with governing documents during all owner modifications.

* Emergency Preparedness: Ensure emergency procedures are established, documented, and accessible to all team members.

Maintain building safety manuals, including up-to-date resident contact information and emergency protocols.

Be available 24/7 for emergencies related to building operations and resident safety.

* Communication Hub: Keep residents informed through clear, timely communications, including newsletters, community updates, and notices.

* Record Keeping: Maintain accurate resident contact information and update emergency contact records annually.

* Event & Engagement Planning: Support or organize community events and initiatives that foster a sense of belonging and connection among residents.

Be on-site during key community events and work flexible hours, including evenings, weekends, and holidays as needed.

WHAT WE'RE LOOKING FOR: * Experience in property management, community association management, hospitality, or a customer-facing leadership role preferred.

* Strong organizational, problem-solving, and leadership skills.

* Ability to work independently and take ownership of the community's operations.

* Financial acumen with budgeting and expense management experience.

* Outstanding interpersonal and communication abilities.

* CMCA credential (or willingness to obtain). YOUR BACKGROUND: * High school diploma or equivalent required; additional education is a plus.

* Strong communication skills.

* Proficiency in Google Workspace.

WHY JOIN US?

We know that when you thrive, our communities and clients thrive.

That's why we offer: * Full Suite of Health Benefits - Medical, dental, and vision coverage to keep you and your family well.

* Retirement Plan with Company Match - Invest in your future with our 401(k) plan and company contributions.

* Competitive PTO Policy - Time off to rest, recharge, and take care of what matters most.

* Generous Parental and Family Leave - Supporting you during life's most important moments.

* Strong Company Culture - A values-driven team where collaboration, innovation, and connection matter.

* Career Growth Opportunities - We invest in your development with training, mentorship, and a clear path to advance within your career.

LPMLC123 Lifestyle Communities (LC) is an Equal Opportunity Employer.