Telephone Operator

UPMC Altoona is seeking a reliable and compassionate Telephone Operator to support our Paging & Communications Department.

In this essential role, you'll serve as the first point of contact for patients, families, and hospital departments-playing a key part in both routine communications and emergency situations.

This position offers a consistent third-shift schedule: four 10-hour shifts per week, from 9:00 PM to 7:00 AM, with every other weekend required.

It's ideal for individuals who thrive in a calm, focused environment and take pride in delivering clear, empathetic communication.

As a Telephone Operator, you'll manage incoming calls, direct inquiries efficiently, and help coordinate emergency responses.

You'll be part of a team that values reliability, professionalism, and service that makes a difference behind the scenes.

If you're looking for a meaningful role where your voice truly matters, we'd love to hear from you.

Responsibilities: * Provide service to multiple answering service clients utilizing individualized protocols.

* Process appropriate emergency code or STAT page.

* Initiate voice pages when required.

* Provide Physician on call information to requesting individuals.

* Use required phrasing at all times when answering telephone calls.

* Provide dialing instructions to patients when requested.

Answer multiple lines while maintaining good customer service.

* Determine caller's requirements (extension desired, information requested, etc.) and transfer call.

* Provide status report on any page in progress to the individual requesting the page.

* May train new operators.

* May be required to do system data entry on request.

* High school graduate or equivalent.

* 1 year of experience answering and processing calls through automated phone system OR 1 year of customer service experience required.

* Must be able to work all shifts, 7 days a week, if needed to provide coverage.

* Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran