Store Manager

A chloé store manager is the first ambassador of the maison, in charge of welcoming every guest into the chloe family. A leader to his / her team, the chloé boutique manager is the owner of his / her boutique’s business. a chloe store manager is:

A client champion

leads the team to initiate and develop long-term relationships with clients

sets up and monitors crm targets for boutique and per stylists and implements all actions to reach them coordinates contact campaigns and supervises use of all crm tools

supervises client database, and in particular knows vic clients of the store

proactively proposes activities to meet/exceed clients’ expectations

An omnichannel business owner

leads by example and supervises sales on the floor to improve business performance and customer service

ensures full engagement of the team with omnichannel services offered by the maison

creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis

sets up and monitors retail targets for boutique and per stylists actively participates in commercial activities and proactively proposes new ideas to improve business

is aware of local trading environment and competitors ‘activities

A team leader

organizes energizing team briefings and ensures consistently high level of motivation

performs individual monthly and yearly performance assessment with all team members

shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up

leads all recruitment and induction of team and ensures successful coordination with hr department

leads by exemplarity, ensures good team spirit and translates chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact

is an active member of store managers community: shares best practices, asks, provides support

An operations excellence supervisor

supervises impeccable boutique environment and teams grooming at any time of the day

proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment

ensures implementation of all guidelines related to store, boh management and sustainability manages payroll, expenses and stock management oversees compliance of established richemont policies and standards you are responsible for implementing and enforcing the security and safety PRL legislation and internal guidelines, reporting immediately any incident to pshse department

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.