Sales Operations Specialist

Who We Are

WAYB never stops raising the bar on family products that are safer, healthier, and responsibly made. With thoughtful design and materials, we reinvent on-the-go gear to be better for families and the planet - way better. We carry out this mission by supporting and celebrating our people, from those who sew, to those who sell, and everyone in between. As one of Inc. Magazine’s Best Workplaces of 2022, we’re looking to add a new member to our growing family – join us!

What You’ll Do

Reporting to the Senior Director of Sales, you’ll play a key role in expanding the presence of WAYB through our wholesale partners. You’ll partner with our sales team to grow our relationships with current accounts, identify and pursue new sales leads, and support the sales team with ongoing account maintenance and helping to deliver a superior customer service experience to bring the WAYB brand to life for our customers.

Duties include, but are not limited to:

Provide day-to-day support to the sales team on sales processes, tools, and order fulfillment.

Maintain relationships with our partners in this department by anticipating their needs and working with the Sales Director to strategically grow the business.

Act as the voice of the brand on the front lines with DTC and Wholesale customers.

Answer incoming customer emails and calls regarding shipping/billing queries, product, service, and general client concerns.

Resolve customer inquiries accurately and timely

Provide day-to-day support to the sales team on sales processes, tools, and order fulfillment.

Be a problem solver and capable of trouble shooting when obstacles arise. We are looking for someone who is clear headed and can think on their toes to investigate problems and come up with time-sensitive solutions.

Monitor the landscape for new wholesale opportunities to expand the business as well as think outside the box on how we can expand our relationships with existing clients.

Act as a liaison between the sales team, and the operations and fulfillment teams.

Identify and implement process improvements to increase sales efficiency and effectiveness.

Monitor and report on order fulfillment KPIs, such as order cycle time and accuracy.

Become CPST certified and well-versed on WAYB products to safely and effectively educate, train, and troubleshoot car seat installation with customers

Conduct live video car seat installation training with customers and influencers, as needed

Maintain accurate and up-to-date documentation of sales processes and order fulfillment procedures.

Who You Are

Must have wholesale experience working with national retailers

You have high EQ, with the ability to communicate effectively & elevate the customer experience

Excellent verbal and written communication skills are essential for interacting with customers and building relationships

Strong attention to detail and willingness to learn.

Excellent analytical and problem-solving skills.

Proficiency in data analysis and reporting tools.

You have a passion for family adventure/travel and child safety products

You’re a collaborative team player with a roll up your sleeves, can-do attitude

You’re hard-working with a "no task is too small" mentality

You have strong diplomatic skills, able to calmly defuse tense situations and stay on-message

You thrive in a fast-paced, dynamic start-up environment

You’re mission-driven and ready to be part of a company that’s working to put people and planet first

What You’ll Need

Minimum three years experience in Wholesale or DTC sales operations

Experience with ecommerce systems (Shopify preferred)

CPST Certification and experience in the juvenile space is preferred

Experience with national retailers (Amazon, Target, Nordstrom etc) is a plus

Strong understanding of Google Docs and/or MS Office

CX software (Gorgias preferred) and social media messaging proficiency

Undergraduate degree (preferred)

Consumer goods experience (preferred)

U.S Citizenship or authorization to work in the U.S. without sponsorship (required)

Where We Are

This is a remote position for residents within the continental United States. This role may require some travel to effectively carry out the duties and responsibilities of the position.

WAYB, Inc. (“WAYB”) is an equal opportunity employer and makes employment decisions on the basis of merit. WAYB’s policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.