HVAC Lead Installer

JOB SCOPE:

Responsible for the installation of a minimum of 3 heating and air conditioning systems per week. The HVAC Lead Installer will also be responsible for the completion of frontline services and repairs to company standards of assigned territory. The HVAC Lead Installer is responsible for providing excellent customer service while supervising the work of the Install Assistant. Must maintain high quality standards and timely job performance. Responsible for achieving acceptable performance metrics, productivity goals, and quality scores for assigned area.

JOB SUMMARY:

The HVAC Lead Installer is responsible for ensuring all installations of Heating and Cooling products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas or Oil furnaces, and Boilers) are completed in a timely manner and abide to all company, city, state, and county code requirements while maintaining the highest level of customer service. Additionally, this position promotes and sells

additional products and services that directly impact the profitability of the Company. The HVAC Lead Installer is also responsible for providing direct mentoring of HVAC Assistant. Other responsibilities will include but not limited to frontline service and repairs across all product lines offer by company.

REPORTS TO:

Area Manager, HVAC

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

Installs new Heating and Air Conditioning systems and related accessories according to company, safety, and manufacturer's specifications

Ensures complete protection of customer's property during installation or service of product

Removes all old equipment from customer's home and cleans up all areas utilized for the new installation

Maintains the highest level of customer service while performing installation and other job duties while promoting additional product and services to the customer

Supervises Install Helper to ensure high quality and timely completions for all installations

Maintains the highest level of standards for time management and quality completions

Ensures material inventory and maintenance for vehicles is completed to company requirements

Supports obtaining and processes all required permitting based on company, city, state, and county code requirements

Coaches and trains others within the business on all company operating policies specific to the roles and responsibilities of an HVAC installation and other products as assigned

Performs other duties as assigned

JOB REQUIREMENTS:

Technical school degree or equivalent

3-4 years of related experience

License/certification in relevant field

Valid Driver License for the State of employment

Up to 100% travel

18 years of age or older

REQUIRED SKILLS:

Applicable CFC License

Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions, solve problems or complete job task

Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units

Ability to read, write and speak English

Ability to receive truck stock at home if a Company vehicle is retained at the residence or other location

Ability to work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed

Ability to follow appropriate industry specific regulations related to the handling of hazardous materials

Ability to lift and carry up to 75 lbs.

Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb

Ability to drive and travel long distances of over 5 hours

Ability to drive in various weather conditions for long periods of time and in various demographic areas

Ability to access interior and exterior landscapes

Ability to access different levels of terrain while performing duties

Demonstrate a commitment to safe work practices and coaches others in all aspects of the position including the work/customer environment, use of personal protective equipment, and safe driving

Demonstrate exemplary technical behaviors to new and incumbent technicians and serves as a positive role model by conveying a positive image of the company in all actions and behaviors & maintaining a high level of professionalism at all times

PREFERRED SKILLS:

Strong HVAC diagnostics knowledge and experience

Residential HVAC and duct installation