RMC Controller

The Company: The Company. At Hexagon, we don't just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining.

Hexagon Autonomous Solution comprises of three divisions: Agriculture, Autonomy & Positioning and Mining.

Hexagon Mining: Hexagon delivers the power of a digitally connected mine. We provide We help mines achieve excellence through a powerful platform equipped with visualization and analysis tools, covering workflows from fleet management to health and safety, enabling cost reductions and production gains

The Position: Reporting to the Team Lead SMART Centre is an RMC Controller, you will work with a dynamic and collaborative team within our 24/7 Remote Monitoring Centre based in Balikpapan Indonesia. This position will see you focus on Hexagon’s Operator Alertness System by reviewing and validating system events.

In addition but not limited to the following responsibilities.

Utilise the OASWeb application to promptly and accurately classify fatigue and distraction events identified by the OAS system.

Demonstrate a comprehensive understanding of fatigue indicators, escalation patterns, and apply this knowledge effectively during event classification.

Classify a variety of safety events, including distractions and seat belt violations, in accordance with established protocols

This position will see you join a 12-hour rotating shift pattern at our head office, inclusive of weekends and public holidays + days/nights. All training related to product portfolio will be provided by business

At Hexagon we are a fast growing innovative and dynamic business that will offer you endless opportunities you seek - Whether you’re looking to take the first step or the next challenge in your career, you’ve come to the right place

About you

We are looking for a customer centric Service Support advisor/Technical Advisor who is ready for the next step in their career, where your knowledge, skills, experience and passion can be brought to the forefront of your role.

In addition, we are seeking those with the following skills or attributes.

Prior experience in FMS technology for mining operations would be desired, not essential

Prior experience in a service support role, ability to troubleshoot and problem solve would be advantageous

Ability to communicate verbal/written in English.

Strong data processing skills, with ability to use Microsoft suite competently

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply.

We are committed to being a diverse workplace that mirrors the international nature of our business, with employees, customers and suppliers working across the world in more than 50 countries.

full_time