Operations Manager Mobility, Europe

Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.

Job Title:Operations Manager Mobility, Europe

Company:

Prologis

Prologis Mobility

The shift to electric fleets is transforming logistics, and Prologis is uniquely positioned to lead this transition. By leveraging our real estate, development expertise, and renewable energy capabilities, we are building a large-scale, turnkey EV charging business to enable clean logistics. The European Prologis Mobility team operates like a dynamic start-up, developing an EV charging network in 12 European countries.

Your Role: Operations Manager Europe

As Operation manager, you are responsible for the day-to-day management of our European charging network, ensuring a reliable service and premium customer experience.

Key Responsibilities:

Guarantee smooth customer experience by ensuring uptime of our product and services, by first-class customer communication, and prompt problem solution.

Lead customer onboardings, incl. account setup, educate on feature activation, charge card provisioning,

Ensure reliability and high uptime of our European charging network

Manage service parties responsible for customer care, maintenance and service calls, making sure our strict internal and external SLAs are met.

Provide in-house, 3rd line support to provide solutions for non-standard customer issues.

Ensure charging infrastructure is in technical good condition and compliant with regulatory requirements, e.g. through planned maintenance and software/firmware updates.

Proactive and transparent communication to our customers

Manage customer and supplier data to facilitate administrative processes like customer billing, reimbursements, and supplier invoice processing.

Further improve our service quality and operational excellence by initiating process improvements, tooling development, and product innovations.

Your Profile:

Relevant Bachelor's degree

Minimum 3 years of hands-on experience in network operations, asset management or infrastructure development, ideally in EV.Strong communicator with customer-centric mindset focused on solving customer pain points.

Comfortable engaging with customers to solve problems, (re)build trust and strengthen the relationship.

Self-motivated with ability to multi-task, prioritize and resolve issues with minimal direction

Positive, innovative, and collaborative attitude, strong ability to communicate across departments and drive to “find a solution that works”

Fluent in English, with Spanish, Italian, or French considered an advantage.

Why Join Us?

At Prologis, you’ll work with top-tier professionals and drive initiatives that shape the future of sustainable logistics. Make a tangible impact in a fast-growing, entrepreneurial team committed to sustainability and innovation.

Ready to lead the charge? Apply today and be part of transforming the logistics industry!#LI-KR1

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type:Full time

Location:Amsterdam, Netherlands

Additional Locations:

R6140