Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing information and resolving issues.

What You’ll Do

Answer inbound calls and emails from current program members

Provide friendly, accurate support — or research answers using internal systems

Make outbound calls to follow up on open issues or return voicemails

Work with other departments on program payments and contracts

Keep clear notes and resolve customer questions efficiently

What Makes You a Great Fit

You’re a strong communicator who enjoys helping people

You’re comfortable using a computer and learning new systems

You’re organized, reliable, and able to manage multiple tasks

You like being part of a team and meeting goals together

Nice to Have: Bilingual (Spanish), previous customer service or healthcare experience

What We Provide

Paid training and ongoing support from team leaders

A positive workplace culture where people enjoy coming to work

Experience that builds transferable skills for future career opportunities

The chance to be part of a company that invests in our local community

Required Qualifications

English speaking (Spanish is beneficial)

Exceptional interpersonal, written, and verbal communication skills

6 months of contact center or healthcare experience

PC skills and problem-solving skills

High School diploma or equivalent required

Additional Details

This is a seasonal, temporary role expected to run through February 28, 2026 (dates may adjust slightly depending on client needs). A move to permanent status will be based on client need and employee performance.

High school diploma or equivalent required

Applicants living in an SBA-designated HubZone are strongly encouraged to apply, though it is not required

Location

Easily accessible by Cota public transportation