Field Technician

The Field Technician is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Responsibilities include but are not limited to new customer installations, service calls, de-installations, and network maintenance as directed by supervisors. The Field Technician will travel to customer sites to install, rearrange, and remove equipment and associated wiring; verify work-order information; and verify receipt of all necessary equipment and information. This position must interpret service orders, circuit diagrams, and electrical schematics; locate and repair equipment problems associated with trouble reports; load and test software; and test, adjust, and repair equipment, as necessary. This position requires regular use of circuit and microwave test equipment. Field Technicians have a high degree of technical expertise, usually with a specialization in wireless technology. This position requires some interisland travel, as well as occasional mainland travel. The ability to work a rotating on-call schedule with occasional weekend work is necessary. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team.

Key Responsibilities:

• Pull, crimp, and power CAT5/CAT6, for indoor and outdoor applications, using standard cable practices

• Mount/install racks, batteries, multiple types of mounts and related equipment following standard practices pack and unpack materials

• Install antennas, radios, cameras, and other customer premises equipment

• Program customer premises equipment using computer and tools provided

• Troubleshoot and repair antenna systems and circuit problems both wireless and network related.

• Install transmission and switch equipment

• Install waveguide

• Maintain, troubleshoot, and install dehydrator systems

• Terminate signal cable on DSX by performing wire wrapping and fiber optic cables to patch panel

• Label all signal cable, fiber optic, and power cable

• Have familiarity with multiple manufacturer's equipment to include but not limited to Nokia, Alcatel-Client Enterprise, Cisco, Client, Axis, Bridgewave, Cambium, Aviat

• Perform walk downs, including sketches and/or picture taking and measurements

• Must be able to pass manufacturers certification courses

• Journeyman CET certification

• Responsible for maintenance and use of company supplied hand and power tools

• Operate circuit and microwave test equipment and record results

• Inventory tracking on vehicle level and installations

• Responsible for safety and quality assurance

• Daily driving and maintenance of company vehicle including bucket trucks

• Maintain work area clean of debris

• Prepare and submit all reports (i.e. timecards, expense reports, etc.) in an accurate and timely manner

• Update supervisors and project managers in an informative manner daily

• Maintain a professional, courteous, and responsible attitude to customers and fellow employees

• Carry out routine and special assignments as directed by supervisor or project manager

Qualifications:

• High School Diploma or GED certificate

• 1+ year of experience installing digital wireless equipment and/or related technical fields

• Experienced with installing equipment racks, and grounding

• Microwave and wireless radio frequency experience preferred

• Strong Network troubleshooting skills

• Proficient with Microsoft Office (Word, Excel, Outlook)

• Strong organizational and planning skills, and capable of managing several complex tasks at a time

• Excellent interpersonal and communication skills both written & verbal

• Strong customer service skills

• Must be a team player and accept instruction

• Ability and willingness to travel frequently – up to 40%

• Ability to work outdoors in all weather conditions and altitudes

• Ability to lift 50 pounds regularly

• Ability to work on rooftops two stories and above.

• Must be able to pass a background check and drug test

Preferred Skills:

• Required to be on a rotating 24/7 on-call system support schedule

• Daily driving and maintenance of company vehicles

• Must maintain a valid driver's license with a safe driving record

• Must have or be willing to obtain OSHA Construction Industry 10-Hour DOL Card

• Must have or be willing to obtain CPR/First Aid Certification

• May be required to obtain a bucket truck or aerial lift certification

Why Join Us?

• Be part of a forward-thinking team committed to innovation and excellence in security solutions.

• Competitive salary and benefits package, including medical, dental and vision insurance, paid time off, paid holidays and a 401(k) plan.

• Opportunities for ongoing training and professional development.

• Work on a variety of challenging and impactful projects in different industries.

• Career growth potential within a rapidly expanding company