Fraud Application Specialist (Cantonese & English)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

You will interact with card members, victim and applicants, to protect their accounts from fraud activities primarily on mixture of back-end servicing and inbound/outbound calls, whilst providing World Class servicing

Identify and minimize the impacts of fraudulent, collusive, suspicious and unethical activity while approving a new application or existing card member

To identify fraud trends and prevent fraud losses

Make sound decisions through systematic analysis

Meet and perform above and beyond expectations especially in speed & decision quality

Highlight and recommend changes in workflows, procedures, based on customer demands to meet their needs and ensure best-in class customer experience at all time.

Minimum Qualifications

Fluent in English with strong customer & merchant centric mindset. Fluent in Mandarin and Cantonese would be an added advantage

Strong analytical thinking with eye for details

Able to seek solutions to a problem and holds a high level of integrity

Able to work independently with minimal support

Able to work and adapt in fast-paced environment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Schedule: Full-time