Commercial Motor Claims Handler

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Position – Commercial Motor Claims Handler

Location – Chelmsford

Salary – Negotiable plus benefits

Overview

We are currently looking for a Commercial Motor Claims Handler to join our professional and welcoming team in Chelmsford.

We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.

The position of Commercial Motor Claims Handler is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates.

Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security.

Day to day

Incoming and outbound Claims call handling

Corresponding and communicating with clients and Insurers

Deal with Commercial claims from first notification to final settlement

Deal with any day to day claims queries and issues received through to resolution

Monitor and maintain up to date information within the claims register

Monitoring reserves and claims position

To ensure a comprehensive record is constantly updated on our systems

Liaise and work alongside the Claims Team to identify any potential problems or issues to include but not limited to referrals on major and complex claims, executive/director claims and any policy exposure

Maintaining day to day Compliance procedures for FCA Regulation

Maintaining a complete and comprehensive training record/log

Sharing ideas or suggestions for business improvement with Management

Effectively managing individual and team diary

Managing personal workflow effectively and efficiently

Be able to advise clients about Risk Management and how this will benefit them in respect of claims

Attending client meetings to review claims and discuss risk management

Analysing data to identify trends and assist customers with claims defensibility

What’s on Offer

Negotiable Salary

Comprehensive benefits package (pension etc)

Professional Qualifications such as CII

9am to 5.30pm Mon-Friday

Your Experience

Minimum of 1 years relevant experience in a claims handling role

Ability to Negotiate and Influence

Effective Communication skills both written and verbal

High attention to detail

Form and develop strong Insurer and Client relationships

High Level Customer Service skills

Time management and Organisational skills

Decision Making Skills

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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