PT Customer Service & Sales Agent (Stamford)

Salary: $23.03 - $25.59 Hourly

Location : 06902, CT

Job Type: Part-Time

Job Number: 00923

Department: Customer Service

Opening Date: 09/25/2025

Closing Date: 10/10/2025 11:59 PM Eastern

Job Description

Provides system-wide (Hartford, New Haven & Stamford) transit service information and sells monthly bus passes, tickets and other fare media to the public at the CTtransit Customer Service and Sales Outlets.

Examples of Duties

Provides detailed bus transit service information to the public including but not limited to bus routes, schedules, bus stop locations, transfers, bus identification, passenger fares and other company policies. Transit schedules and other user informational aids are given out as requested.

Documenting and responding to passenger complaints, suggestions, and requests for service changes.

Booth operations include monthly bus pass, ticket and token sales to the public. Operate an electronic cash register, balance sales receipts against cash received and complete related clerical work as required. A high degree of financial accuracy is necessary.

Will be expected to work varying shifts and times, including on normal days off, weekends, holidays and reporting to work early or staying late when it is deemed necessary.

Work cooperatively with all levels of personnel and maintain good public relations.

Attends in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meetings, trainings, etc. 7. Has thorough working knowledge of Agency policies and procedures.

8. Other duties and responsibilities as assigned.

Qualifications

Minimum possession of a High School Diploma/GED.

One (1) year of office experience with emphasis on telephone operations and public contact preferred. Knowledge of region is preferred.

Must have a pleasant personality and possess excellent listening and communication skills along with the willingness to work well with the public. (Bilingual is a plus).

Must have the ability to quickly learn bus routes and schedules. Must be able to operate an electronic cash register and balance sales receipts accurately.

A good work record is essential.

Basic knowledge of software programs (word processing, spreadsheet and database), Internet applications and utilization of all relevant office equipment. The ability to learn quickly internal software programs. Must be able to handle confidential information.

Ability to work both independently and in a team environment.

How To Apply

Please visit our website at to view the full job description and apply.

Why work at CTtransit

CTtransit offers a highly competitive benefit package to all full-time eligible employees.

Competitive Wages

Competitive Pay

Paid Time Off (vacation, sick and holidays)

401k and Pension Retirement plansInsurance

Low cost no deductible medical, dental and vision including family

Life Insurance

Company paid Life Insurance and short term disability plans

Voulntary Supplemental family, Accident Insurance an Additional Disability PlansOther Benefits

Flexible Spending Account

Employee Assistance Program

Tuition ReimbursementFree public transportation for you and your spouse

For more information about benefits, contact Human Resources.

CTtransit is an Equal Opportunity /Affirmative Action Employer.

01

Do you have at least (1) one year of office experience with an emphasis on telephone operations and/or public contact?

Yes

No

02

Do you have experience in a position requiring excellent customer service skills?

Yes

No

03

Are you familiar with the Stamford area as well as the CTtransit statewide bus system?

Yes

No

04

This position requires a minimum of two (2) years of Customer Service experience, do you meet this requirement?

Yes

No

05

Explain your experience using a combination of computers and telephones to deliver customer service.

Required Question