CUSTOMER SUPPORT COORDINATOR

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

Position Description:

As a Customer Support Coordinator, you will be responsible for coordinating contractual agreements with clients and the overall service provided. This includes organizing inspections and maintenance, as well as building a long-term relationship to ensure continuity of service.

You will join the Lifecycle Performance Services team at FORTNA and your responsibilities will include:

Supporting active billing management

Liaising with logistics operators

Managing warehouse stock and after-sales support

Carrying out reporting and data analysis

Managing customer master data and updating information in the relevant CRM

Preparing quotations and drafting offers to support the sales team

Assisting end customers and prospects with issue resolution and general inquiries related to the sales and after-sales processes

Maintaining relationships with distributors and market partners

Order confirmations and delivery scheduling

Monitoring order status

Communicating with customers and coordinating with internal teams

Experience and Skills:

The ideal candidate should meet the following requirements:

Hard Skills:

University degree or technical/humanities diploma

Significant experience in similar roles

Excellent knowledge of English

Good knowledge of French, German, or Spanish is a plus

Soft Skills:

Ability to work within a complex, matrixed, and customer-focused organization

Strong communication skills with the ability to bring energy and a mindset of continuous improvement

Excellent interpersonal effectiveness, communication, and negotiation skills

What We Offer:

We are a fast-growing international company currently undergoing a major organizational transformation, enabling the creation of new processes and workflows.

We offer a dynamic work environment where personal initiative is appreciated and valued.

R8225