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Handling high volumes of inbound and outbound calls in a timely and professional manner

Providing technical support and resolving customer issues efficiently

Documenting customer interactions and maintaining accurate records

Collaborating with team members to improve customer service and resolve complex issues

Meeting or exceeding sales targets and customer satisfaction goals # Required Skills and Qualifications

*Technical Skills:*

Proficiency in CRM software, call center technologies, and data analytics tools

Basic knowledge of computer systems, software, and hardware

*Soft Skills:*

Excellent verbal and written communication skills

Strong problem-solving and critical thinking abilities

Active listening and empathy when dealing with customers

Ability to work in a fast-paced environment and manage multiple tasks

*Education and Experience:*

High school diploma or equivalent required

Associate's or bachelor's degree in a related field preferred

1-2 years of experience in customer service or call center roles # Preferred Qualifications

Experience with IT service management software and tools

Knowledge of industry-specific practices and regulations

Certification in customer service or a related field

Bilingual or multilingual skills Keep in mind that specific job requirements may vary depending on the company and industry. These qualifications and responsibilities can serve as a starting point for your job search.

Job Type: Full-time