German Customer Support Hybrid in Malta

Ready for a New Chapter? Launch Your Career in Sunny Malta!

Dreaming of starting fresh by the sea? Malta offers more than stunning coastlines—it’s a thriving hub for global career opportunities. We’re searching for a motivated and detail-oriented Customer Specialist to join our energetic team. If you excel in dynamic environments, embrace challenges with confidence, and want your work to make a tangible difference, this could be your perfect role.

Role Overview:

As a Customer Specialist, you’ll support customers exclusively through email and live chat—no phone calls involved. Your role will center on maintaining content quality, upholding community guidelines, and identifying fraudulent activity, all while delivering exceptional service.

Key Responsibilities:

Respond promptly and clearly to customer inquiries via email and chat ONLY

Review and moderate user-generated content to meet platform standards

Detect and resolve suspicious or fraudulent activity

Maintain accurate and organized case records

Collaborate with internal teams to refine support processes

Utilize modern tools to ensure precise and high-quality communication

Meet performance targets and contribute to team success

Build effective communication channels with internal departments and external stakeholders

Stay updated through continuous training and best practices

Requirements:

Fluent in German (C1/C2 level)

Fluent in English (B2 level)

EU citizenship or Maltese Residency Card

0-1 year of experience in customer support

Strong leadership, analytical, and communication skills

Eagerness to learn and grow

Why Join Us:

Competitive Salary: We recognize your skills and dedication

Performance Bonuses: Earn rewards for your achievements

Transportation: Convenient company transport from designated locations

Relocation Assistance: Smooth onboarding support

Career Growth: Opportunities to develop professionally

Hybrid Work Model: Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon!