Medical Front Desk Receptionist

Job Description

We are seeking a friendly, organized, and detail-oriented Medical Front Desk Receptionist to join our Home Health Care team. As the first point of contact, you will play a key role in delivering exceptional service to our patients and visitors. The ideal candidate will have excellent communication skills, multitasking abilities, and a passion for supporting healthcare professionals in a home health setting.

Key Responsibilities:

Greet patients, visitors, and family members in a warm and professional manner

Answer, screen, and direct incoming phone calls and inquiries to the appropriate staff

Schedule appointments for patient visits, including home health care assessments

Maintain and update patient records and documentation in the electronic health record (EHR) system

Verify patient insurance information and collect necessary documentation for billing

Ensure all paperwork is completed by patients before appointments

Assist with the intake process for new patients, including verifying eligibility and obtaining necessary authorizations

Provide information to patients and families regarding home health care services, policies, and procedures

Manage and coordinate incoming and outgoing correspondence, including mail, faxes, and emails

Ensure the front desk area is clean, organized, and presentable

Assist with billing, filing, and administrative tasks as needed

Coordinate with clinical staff to ensure seamless patient care delivery

Maintain patient confidentiality in compliance with HIPAA regulations

Qualifications:

High School Diploma or GED required; additional administrative or healthcare-related certifications preferred

Minimum of 1-2 years of experience as a medical receptionist or in a similar administrative role within a healthcare setting

Experience with electronic health records (EHR) systems (e.g., EPIC, Cerner) preferred

Basic knowledge of medical terminology and insurance procedures

Excellent communication and customer service skills

Strong organizational and multitasking abilities

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Ability to work independently and as part of a team

Familiarity with HIPAA and patient privacy regulationsCompany Description

At Safe Hands Home Health, we’re more than just a workplace—we’re a family dedicated to making a difference in the lives of those who need us most.

1. A Mission That Matters: Every day, our team provides compassionate care that improves the quality of life for patients and their families. Your work here will truly make an impact.

2. Supportive Team Environment: We believe in collaboration and building a culture where everyone feels valued and empowered to succeed.

3. Growth and Development: From ongoing training to opportunities for advancement, we invest in your professional growth every step of the way.

4. Flexible Scheduling: We understand the importance of work-life balance and offer scheduling options to meet your needs.

5. Competitive Compensation and Benefits: We recognize and reward the dedication of our team with competitive pay, benefits, and incentives.

At Safe Hands Home Health, your skills and passion will be put to work in a way that’s fulfilling, rewarding, and impactful. Together, we’re changi

Full-time