Customer Advisor

Department: Customer Services

Hours: 4 on, 4 off – 12-hour shifts (7am – 7pm)

Join NoteMachine's dynamic Customer Services team as a Customer Advisor, where you'll be at the heart of providing exceptional support to merchants, card holders, and field staff across the UK.

- What You’ll Be Doing:

Be the first point of contact for merchants, card holders, and field support teams

Provide 1st line support, including ATM fault handling and remote fixes

Handle complaints and service issues with professionalism and empathy

Monitor our ATM estate in real-time to ensure uptime and reliability

Manage inbound calls, emails, and switchboard activity

Record and log all interactions accurately

Support and collaborate with internal teams, engineers, and even Company Directors

Get involved in exciting projects that shape the future of customer service

- What You’ll Bring:

Five GCSEs (A*-C) or equivalent

Experience in a customer service environment (phone or face-to-face)

Great IT skills and confidence with learning new systems

A professional and friendly telephone manner

A proactive and problem-solving mindset

- Why Join Us?

At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:

Ø A competitive salary with an attractive bonus plan;

Ø Excellent career progression and opportunities for development within a growing and diverse company;

Ø Access to Medicash – allowing you to claim back some of your medical expenses such as dental, optical, massage therapy etc.

Ø Store discounts and cashback with some the UK’s biggest brands after 12 months service.

Ø A salary sacrifice pension programme that results in a higher take home and higher pension contribution;

Ø Life insurance scheme, paying x4 your annual salary;

Ø Sickness insurance programme for employees after a years service;

R64627