Office Technology Support Associate

Line of ServiceInternal Firm Services

Industry/SectorNot Applicable

SpecialismIFS - Information Technology (IT)

Management LevelAssociate

Job Description & SummaryTo stand out and make us fit for the future in a constantly changing world, every one of us at PwC needs to be purpose-led and value-driven at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this role include but are not limited to:

Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

Ability to investigate/troubleshoot technical issues and work with various support teams (regional and global) to resolve them.

Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Provide a broad range of technology support to PwC including end user and infrastructure support via both in-person and virtual environments

Participate in Technology-driven projects at the regional and/or local level

Use clear, concise and grammatically correct communication, in a structured way, when connecting with others.

Be proactive and able to practice agility when situations require

Able to build/sustain both internal and third-party relationships

Uphold the firm's code of ethics and business conduct.

Capabilities / Skills Required:

Proficient in supporting enterprise applications such as Microsoft 365, Windows Operating Systems, Mobile Operating Systems and VoIP/telecom technology

Familiarity with video conferencing systems, printers and

peripheral device support

Advanced troubleshooting of hardware, software and network

issues, including imaging and configuration of laptops and mobile devices

Capable of supporting onboarding and offboarding processes,

including account setup and equipment provisioning

Understanding of technology service management processes for ticket management and SLA adherence (ITIL will be considered an asset)

Document all user support tasks, including research and resolution in our incident management system

Customer focused with a continuous improvement mindset

Confidence in ability to work in a highly technical and

ever-changing work environment

Complies with standard operating procedures and checklists in

delivering quality solutions and service.

Adaptable and able to work within tight deadlines, demonstrating flexibility

Exceptional organizational skills and the ability to self-prioritize

Strong diagnostic skills to identify root causes and escalate

unresolved issues to Level 2 or vendor support

Strong client service focus in dealing with both external and

internal clients, displaying an image of professionalism, discretion,

integrity and tact

Ability to maintain and update IT Asset inventory in compliance with asset management policies

Delivery quality education and training to users when necessary, using a variety of techniques and mediums

Other Details / Requirements (e.g. travel/other commitments):

Flexibility to work overtime when required

Education Level (minimum requirement plus any additional desirable qualifications):

Minimum of an Associate Degree in Information Technology (or higher) and/or equivalent experience

Experience Level (number of years required and in what fields / industries):

1-3 Years Experience

Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Associate Degree - Information Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional SkillsABBYY FineReader PDF, ABBYY FineReader PDF, ABBYY FlexiCapture, Accepting Feedback, Active Listening, Application Maintenance, Cloud Infrastructure, Communication, Database Administration, Database Management System (DBMS), Database Performance Management, Database Repair, Database Server, Database System Backups, Database System Support, Database Tuning, Data Cleaning, Data Querying, Data Retrieval, Data Virtualization, Device Management, Directory Permissions, Document Processing, Emotional Regulation, Empathy {+ 27 more}

Desired Languages (If blank, desired languages not specified)

Travel RequirementsUp to 20%

Available for Work Visa Sponsorship?No

Government Clearance Required?No

Job Posting End DateOctober 15, 2025

670404WD