Infrastructure Engineer Assc

We are currently accepting resumes for an Infrastructure Engineer Assc in Columbus, OH.

This is a HYBRID role and requires two days on-site in Columbus, Ohio. You MUST be local to the Columbus OH area

Travel: Potential for occasional travel to New Albany.

Benefits offered: Medical, Vision, Dental, 401 K

The selected candidate will perform the following duties:

We are seeking an experienced service desk engineer with at least 3 years of direct end-user support experience to join our team. The ideal candidate will have a strong technical background and be proficient in Customer Service, Traditional PC hardware support, Trellix endpoint protection, Jira Service Management, Confluence, ServiceNow, proficient in Microsoft Active Directory User Mgmt., Microsoft In-Tune Admin Center, Microsoft SharePoint administration, Office 365, and Windows 11

Responsibilities:

Provide timely and effective technical support to end-users via phone, email, and remote assistance

Troubleshoot and resolve issues related to Cisco AnyConnect VPN, Trellix endpoint protection, Office 365, and Windows 11

Create and maintain documentation on technical procedures and solutions

Collaborate with other IT teams to ensure timely resolution of incidents and service requests

Participate in the implementation of new systems and technologies to improve the overall IT infrastructure

Requirements:

Basic Qualifications: Education: Bachelor's degree in computer science, telecommunications, engineering, or related technical field is required. Experience: At least 3 years of direct end-user support experience.

An equivalent combination of education and related experience may be considered.

Excellent communication and customer service skills

Ability to work independently and as part of a team

UNICON International, Inc. is an Equal Opportunity Employer.