Front Desk Clerk

Join Our Team at Hampton Inn and Suites Hilliard, Ohio!

Position: Part-Time Front Desk Clerk

Location: Hampton Inn and Suites, Hilliard, Ohio

Pay Rate: $16/hour

About Us

The Hampton Inn and Suites Hilliard, Ohio is excited to welcome new members to our Front Desk Team. We pride ourselves on offering exceptional service to our guests and creating a welcoming environment. If you are a service superstar ready to join a dynamic team, we would love to hear from you!

Benefits Package

Benefits begin 30 days after you start

Medical, Dental, and Vision Insurance

Life Insurance

Critical and Accident Insurance

Paid Time Off (PTO)

Hotel Discounts

Job Summary

As a Front Desk Clerk, you will be the face of our hotel, ensuring each guest feels welcomed and valued. Key responsibilities include greeting guests, performing transactions, answering the phone, and operating front office equipment. You'll support the Front Office Supervisor and manage front office operations to surpass company standards for guest satisfaction.

Specific Duties

Maximize revenue goals through strategic up-selling and down-selling.

Coordinate daily guest arrivals and departures, including special requests.

Follow cash handling procedures and maintain organized front office space.

Communicate daily activities to appropriate departments.

Seek guest feedback and resolve issues to exceed expectations.

Respond to and direct emergency situations and security issues.

Report any health, safety, or hazard issues to the supervisor.

Maintain safety standards for guests and employees.

Operate the front desk, including shift reports and cash management.

Attend meetings and training sessions as required.

Ensure proper key control and compliance with hotel standards.

Collaborate with the sales team to enhance revenue opportunities.

Demonstrate a good understanding of the PMS system.

Be flexible with shift work and provide coverage as needed.

Complete shift activities and reports for management review.

Embrace the Mission, Values, and Vision of Indus.

Maintain personal cleanliness and professional appearance.

Qualifications

Education/Experience: Customer service or hotel front desk experience preferred.

Language Skills: Excellent interpersonal, communication, and customer service skills. Proficiency in English is required.

Customer Satisfaction: A positive guest experience is our top priority. Professionalism and courtesy towards guests and associates are essential.

Work Habits

Meet and strive to exceed hotel standards for procedures, dress, grooming, punctuality, and attendance.

Adaptability to changes in work areas and hotel procedures.

Willingness to learn new skills and solve routine problems.

Ask for assistance whenever needed.

We look forward to welcoming you to our team!