Customer Service Representative (part-time)

Job Advertisement The City of Keene is now accepting applications for a Customer Service Representative in the Revenue Collection Office!

If you enjoy working with numbers and you pride yourself on your customer service skills then this is the job for you!

The Account Clerk I position has a competitive pay range of $21.33 - $26.58 per hour with a 28 hour per week schedule.

In addition a career with the City of Keene offers part-time regular employees the following benefits: earned time a retirement plan and employee discounts!

In this position you will enter calculate and process financial data and payments for City tax water and sewer bills as well as process motor vehicle registrations.

You'll also research account entries resolve issues verify and post funds received and disbursed and assist City staff and outside agencies with status of accounts both in person and over the phone.

Other duties include collating account statements invoices reports or other records; organizing sorting and filing documents invoices and checks; photocopying faxing operating postage machines and processing incoming mail.

The ideal candidate will have a one-year certificate from a college or technical school; or three to six months experience and/or training in accounting or bookkeeping; or equivalent combination of education and experience.

They will be able to work successfully with financial data and reports be proficient with data entry and computers including spreadsheets and accounting software and be organized and detail oriented with excellent public service and communication skills.

If you are excited about becoming part of a strong organization where you will be encouraged to learn and grow you are in the right place!

Complete an online application and attach your resume.

Confirmation that your application has been successfully submitted and received will be sent via email.

This position will be open until filled and applications will be reviewed on an ongoing basis.

Job Description: Account Clerk I - KCE (signed).pdf THE CITY OF KEENE IS AN EQUAL OPPORTUNITY EMPLOYER.

Essential Duties and Responsibilities Use accounting spreadsheet and software to enter; calculate; and process financial data.

Process vouchers; invoices; checks; account statements; reports; and other records.

Organize; sort; and file documents; invoices; and checks.

Maintain and update records.

Verify and post details of business transactions; including funds received and disbursed.

Research account entries and resolve any issues or complications.

Assist City staff and outside agencies with status of accounts; in person and over the phone.

Initiate customer contact and continue follow-up regarding customer accounts.

Possess excellent public service skills.

Possess attention to detail Customers City Council; City of Keene employees; the public; business; government agencies; regulatory parties; special interest groups; media; vendors; auditors.

Education and Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills Ability to read and interpret documents such as safety rules; operating and maintenance instructions; and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organizations Physical Requirements The employee is regularly required to sit; use hands to finger; handle; or feel; talk; and hear.

The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop; kneel; crouch; or crawl.

The employee will occasionally lift and/or move up to 25 pounds.

Specific vision abilities include close vision and the ability to adjust focus.

Work Environment The noise level is moderate.

Advertisement Account Clerk I - KCE (signed).pdf