Inbound Call Representative - Client Support Specialist

If you love talking to people and thrive on making every interaction a positive one, this is the role for you! At Doug Anderson Plumbing and Heating, we're excited to welcome a full-time Inbound Call Representative – Client Support Specialist to our team in Billerica, MA.

This entry-level position is perfect for someone with a friendly personality, strong communication skills, and the drive to learn. You'll be the first voice our customers hear, setting the tone for their entire experience-and we'll give you the training and support you need to succeed.

GREAT PAY

$18-$23 an hour

EXCELLENT BENEFITS

Health

Dental

Paid vacation

Training

Exciting company outings

INTRIGUED?

YOUR NEW ROLE AS OUR INBOUND CALL REPRESENTATIVE - CLIENT SUPPORT SPECIALIST

In this Inbound Call Representative - Client Support Specialist role, you'll spend your day connecting with customers over the phone, greeting them with professionalism and warmth. You'll manage emails and voicemails, make sure messages get to the right place, and use ServiceTitan to book and confirm appointments. You'll keep clients informed about technician schedules, assist with dispatching, and follow up to make sure every customer is satisfied. Along the way, you'll also help generate leads, support scheduling, and contribute to a smooth, efficient office flow. At every step, you'll be assisting customers to feel valued and cared for.

REQUIREMENTS FOR OUR INBOUND CALL REPRESENTATIVE - CLIENT SUPPORT SPECIALIST

High school diploma or equivalent required; associate degree preferred

Prior customer service, call center, or office experience required

ServiceTitan experience strongly preferred (but not required)

Strong written and verbal communication skills

Excellent organizational, problem-solving, and multitasking abilities

Ability to work independently as well as collaboratively in a team setting

Familiarity with plumbing, HVAC, or the construction industry is preferred

Bilingual abilities are a plus, but not required

DOUG ANDERSON PLUMBING AND HEATING: OUR MISSION

At Doug Anderson Plumbing and Heating, we believe great service starts with great people. We're more than just a plumbing and heating company; we're a team that values professionalism, respect, and a sense of fun. When you join us, you're not just getting a job-you're gaining a supportive community that wants to see you succeed.

Job Posted by ApplicantPro