Customer Service Representative

Customer Service Rep

Pay: $20-21/hour

Location: Greater Columbus, Ohio

Job Summary:

We are seeking a Customer Service Rep (Customer Account Partner) to serve as a key liaison between our organization and our customers. This role is essential in ensuring a seamless customer experience, managing day-to-day order activities, and building strong, long-term relationships. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong background in B2B customer service.

Key Responsibilities:

Act as the primary point of contact for a dedicated customer portfolio

Ensure a high level of customer satisfaction through timely communication and issue resolution

Oversee order management processes and support key deliverables

Collaborate cross-functionally to meet financial and service objectives

Advocate for both customer needs and company goals

Qualifications:

High School diploma required

3+ years of B2B customer service/account management experience

Proven ability to build and maintain successful customer relationships

Proficient in Microsoft Word, Excel, and Outlook

Experience with SAP and Salesforce is a plus

Industry experience in distribution or chemicals is preferred

This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

INDBH