Second Shift Supervisor

Purpose PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY.

THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE Under direction of Deputy Director and consistent with established protocols and plans, directs, supervises and coordinates response to all operational issues that arise during late afternoon and evening hours.

Coordinates activities with other on-duty supervisors (managers and assistant managers), Managers of Park Operations, Deputy Director, and other management staff as needed.

Example of Duties Supervises and coordinates all activities of all personnel working during assigned shift in their response to emergencies (natural disasters, visitor and employee illnesses and injuries, law enforcement situations) and other incidents that occur during assigned shift.

Motivates personnel; Directs Full-Time Commissioned Park Rangers and Part-Time Noncommissioned Park Rangers in the implementation of established policies, procedures, and protocols.

Analyzes and resolves work problems.

Establishes priorities in terms of response to multiple situations that are occurring at a given time.

Directs redeployment of Ranger staff to needed areas.

Acts as direct supervisor in the absence of specific Park Managers and Assistant Park Managers during assigned shift including recommendation of discipline as needed, approval of emergency leave requests, resolution of grievances.

Provides input as requested on performance appraisals for Full-Time Park Rangers and Part-Time Rangers.

Resolves employee concerns or communicates these concerns with employee's direct supervisor.

Coordinates response to incidents and situations with other on-duty supervisors and dispatchers to maximize effectiveness and efficiency of Metro Parks staff.

Personally responds to major incidents or those where his/her presence is needed.

Serves as Incident Commander as appropriate.

Works with outside EMS, Fire, and Police agencies in the response to incidents and situations.

Ensures established policies, procedures, and protocols are implemented and authorizes deviations as situations merit in terms of ranger manual, employee handbook, emergency response guidelines, communication and incident reporting procedures, safety policies and procedures, and other policies, procedures, and protocols.

Establishes direction in terms of issuing court citations, completion of reports, protection and/or collection of evidence Performs and directs Ranger activities.

Serves as a Field Training Officer.

Monitors safety of park patrons and employees.

Welcomes visitors and provides information and assistance to park visitors.

Enforces rules and regulations.

Responds to accidents and emergencies and renders first aid.

Develops and maintains working relationships with local and state police, fire, and EMS agencies.

Participates in the development of operational policies, procedures, and protocols.

Keeps abreast of the latest knowledge and techniques within areas of operational specialization.

Uses appropriate strategy to address conflicts among co-workers; understands role within the overall organizational structure of Metro Parks; willingness and ability to make decisions at times that may be unpopular with park staff.

Uses leave judiciously and in accordance with policies and procedures.

Demonstrates consistent attendance.

Works a schedule to meet the operational needs of Metro Parks and does not negatively interfere with communication and daily operation on both the individual park and district-wide level.

Qualifications Education/Experience: Associate's degree in natural resources, environmental science, parks and recreation, or related field preferred.

Demonstrated experience in park operations with some supervisory experience desirable, or any equivalent combination of education and experience.

Demonstrated knowledge of Metro Parks' operations, policies, procedures, and protocols.

Demonstrated skill in the operation of grounds maintenance equipment.

Excellent customer service, communications and interpersonal skills.

Team-Oriented: Works on a team.

Outstanding customer service, communications and interpersonal skills.

Attendance: Being present at work is an essential function of the position.

Language Skills: Ability to communicate verbally and in writing with coworkers, supervisors, the general public, local law enforcement agencies, community/citizens groups, other public agencies, etc.

Ability to prepare meaningful, concise and accurate reports; establish effective working relationships as supervisor of a work unit; ability to use a two-way radio.

Mathematical Skills: Ability to deal with symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections.

Ability to add, subtract, multiply and divide.

Technology Skills Demonstrated experience using computers, web-based programs, e-mail, internet, intranet, postage machine, Microsoft Office products, Adobe, fax machines, scanners, office and personal printers, multi-line phone systems, and basic office equipment.

Ability to learn OmniForm Filler and other relevant computer programs.

Reasoning Ability: Ability to recognize unusual or threatening conditions and take appropriate action, apply management principles to solve practical, everyday work problems; ability to define problems, collect data and draw valid conclusions.

Ability to make quick decisions in ambiguous situations and with limited information.

Licenses, Registrations: Possession of a valid Ohio Peace Officer Training Certificate.

Possession of valid standard first aid and CPR cards within six (6) months of employment/appointment to position.

Possession of a valid Ohio driver license, with a driving record that is insurable by Metro Parks' insurance carrier, and ability to conform to the established driving standards policy.

Physical Demands: While performing the duties of this job, the employee is regularly required to walk, stand, talk and hear, operate a two-way radio and light motorized equipment, sit, work with hands, lift, drive park vehicles, ride bicycles, operate off-road vehicles, and golf carts, etc.

The employee is frequently required to use hands to complete reports, use personal computers, etc.

Work Environment: While performing the regular duties of this job, the employee regularly works in outside weather conditions, patrolling the parks.

The employee spends a portion of their time working in the shop and/or office.

The noise level in the work environment is usually moderate.

Other: Knowledge of safety practices and procedures, building and grounds maintenance, basic landscaping and horticulture, department policies and procedures, management, budgeting, inventory control, public relations.

Ability to maintain effective working relationships with coworkers, supervisors, subordinates, the general public, local law enforcement agencies, other public agencies, etc.

Candidate must satisfactorily complete a background investigation.

Required to work weekends, evenings, and holidays.

Other Information The above Description represents the essential and most significant duties of this position.

It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.In addition to the job description, further information in performing duties is found in the Metro Parks' Rules & Regulations, Employee Handbook, Ranger Manual, Maintenance Manual, and Emergency Response Guidelines.

Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment.

Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities.

For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment.

Supervision Received: Second Shift Manager Given: Direct supervision of on-duty staffs in the absence of assigned Park Manager/Assistant Park Manager; Functional supervision of all on-duty Full-Time Park Rangers and Part-Time Rangers even when a supervisor is present; Direct supervision of all staff responding to incidents when serving as Incident Commander.

FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.

Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.

Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.

Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.

Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.

Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.

Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.

Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.

Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.

Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.