Client Support Service Professional

JOB SUMMARY:

The Client Support Service Professional is responsible for handling incoming phone calls regarding service inquiries on Client accounts. This includes support for Cash Management products and services, the Morgan Stanley Online client portal, Mobile App, and general account or financial-related inquiries. The role requires delivering highly accurate and efficient responses while consistently meeting key performance metrics. Successful candidates will be professional, career-driven, and committed to delivering World-Class Service.

Key Responsibilities:

Handle incoming client calls with professionalism and accuracy.

Provide support for Client Cash Management products and services.

Assist clients with Client Online and Mobile App inquiries.

Address general account or financial-related inquiries.

Consistently meet and exceed departmental performance metrics.

Contribute effectively in a fast-paced, team-oriented environment.

Demonstrate adaptability to multi-task and adjust quickly to changes.

Required Qualifications:

Strong communication and interpersonal skills.

Ability to multi-task and manage priorities in a busy financial service center.

Detail-oriented with a focus on accuracy and efficiency.

Professional, career-driven, and committed to exceptional client service.

Preferred Qualifications:

College degree.

Previous contact center experience.