Client Support Service Professionals

JOB SUMMARY

The Client Support Service Professional handles incoming phone calls regarding a variety of service inquiries on Morgan Stanley accounts. The role requires responding with accuracy and efficiency while consistently meeting department performance metrics. The position supports cash management products, online and mobile platforms, and general account or financial inquiries. This is a fast-paced, team-oriented role that demands professionalism and commitment to world-class service.

JOB RESPONSIBILITIES

Handle incoming phone calls regarding service inquiries on Morgan Stanley accounts.

Respond accurately and efficiently while meeting key departmental performance metrics.

Provide support for Morgan Stanley Cash Management products and services.

Assist clients with Morgan Stanley Online (website) and Mobile app inquiries.

Address general account or financial-related questions.

Adapt quickly to changes in a busy financial services environment.

Contribute effectively as part of a team in a fast-paced setting.

REQUIRED SKILLS

Strong communication skills, both verbal and written.

Ability to multi-task and work efficiently under pressure.

Professionalism and commitment to providing excellent client service.

Aptitude for working in a fast-paced, team-oriented environment.

PREFERRED SKILLS

College degree OR previous contact center experience.

EDUCATION

College degree preferred.