Customer Service Representative

About the role

Employee will exercise professionalism in answering phones, responding to customer requests, servicing customers at the sales counter, and assisting account managers in satisfying customer need. This position reports to the Customer Service Manager.

Fulltime, Hours typically 8-5 or 7:30 to 4:30

Overtime can be required

Location: Macon

Salary range is based on experience:

Responsibilities

Direct contact with customers, by phone or at sales counter

Taking orders from customers and keying orders accurately in the computer system

Checking inventory and along with other general office clerical functions.

Directly assisting the account managers

Employee will attend weekly meetings, work with others as a team, occasionally deliver parts to a customer, and occasionally assist with warehouse functions.

Employee will perform other tasks as assigned or needed by supervisor that employee can safely perform.

Requirements

Candidate requirements

HS Diploma/GED request

Must have 2 to 4 years parts sales experience and computer skills

Successful candidates must submit to post offer pre-employment physical examination, drug screen, and have an acceptable 3-year Motor Vehicle Report as may be required by current company policy.

The employee is frequently required to:

stand; walk; stoop, kneel, crouch or crawl and be able to sit and climb or balance

handle or feel, reach with both hands and arms; and talk or hear.

regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds

use of various measuring tools, basic math skills and basic computer skills.

have excellent verbal and written communication skills are required.

drive various vehicles to include, trucks and forklifts.

Work involves:

moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

Work environment involves some exposure to hazards, chemicals, or physical risk, which require following basic safety precautions to include the use of PPE.

For the most part ambient room temperatures, lighting and traditional office equipment as found in typical office environment.

Benefits

Benefits

Medical, dental and vision coverage

401k with match

ESOP (Employee Stock Ownership Plan)

Company paid short-term and long-term disability

Employee assistance program

Life & ADD

Paid time off and holidays

And more...